Online Support Manager

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar United Development Company Full time

Responsibilities:

  • Oversee and manage theonline support team, ensuring that all customer inquiries andissues are addressed in a timely and professional manner
  • Developand implement strategies to improve online customer supportprocesses and procedures
  • Work closely with other departments,such as IT and marketing, to ensure a seamless online customerexperience
  • Analyze customer feedback and data to identify areasfor improvement and implement changes as needed
  • Monitor andreport on key performance metrics related to online customersupport
  • Train and mentor team members to maintain a high level ofcustomer service and professionalism
  • Stay up-to-date on industrytrends and best practices in online customer support Requirements:
  • 8+ years of experience in online customer support or a relatedfield
  • Bachelor's degree in a relevant field
  • Strongleadership and communication skills
  • Driven and resilientpersonality traits
  • Critical thinking and strategic planningskills
  • Ability to work independently and as part of a team
  • Experience with CRM systems and online support tools
  • Strongattention to detail and problem solving abilities Benefits: Travel and spending expenses
  • Dental insurance
  • Parental leave Opportunities for professional development and growth WorkingEnvironment: At United Development Company, we believe in injectinga sense of joy and vibrancy into our work environment.
We strive tocreate a positive and inclusive workplace where employees feelvalued and supported in their roles.
Deadline to Apply:
Interestedcandidates should apply by May 18, 2024.

Equal OpportunityStatement:

United Development Company is an equal opportunityemployer and does not discriminate on the basis of race, color,religion, gender, sexual orientation, age, national origin,disability, or any other characteristic protected bylaw.



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