IT Support Helpdesk Technician

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar APTUN Full time
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KINDLY APPLY ONLY IF YOU POSSESS REQUIRED EXPERIENCE IN PREFERRED MARKETS._

Be part of an extraordinary story, we are committed to solve the world's biggest challenges.

IT support helpdesk:

An IT Help Desk Technician is responsible for providing technical support and assistance.

They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.


IT Support duties and responsibilities of the job

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary

IT Support job qualifications and requirements

  • Proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customeroriented and cooltempered
  • A technical, logical thought process
  • Problemsolving skills
  • An ability to stick to strict deadlines
  • An ability to prioritize and delegate
  • A keen eye for detail
  • BSc/BA in IT, Computer Science, or relevant field
About APTUN

Why Aptun?

Being the best we can be is in our culture.

We are a family of smart, innovative and creative problem solvers. At Aptun, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure businesses sustain and growth.

Our commitment to you


Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another.

We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our network.

Who we are


APTUN is a multifaceted company specializing in providing managed solutions and services with speed and agility in Management Consulting, Information Technology, Digital and HR.

In today's fast-paced world, every business needs to be innovative to compete.

That's where we come in, by creating transformational solutions to dramatically improve productivity and create opportunities to get in front of the competition.

We help companies transform data into business impact by delivering tangible results across the entire value-chain.

We are much more than the regular Company.

Our approach is unique, we sit at the intersection of consulting, marketing, human capital, and data science, where we solve business problems with data-driven decision making and technology in new and creative ways because we believe technology should enrich lives - that's why we do what we do.


Headquartered in Qatar, with delivery centres in Saudi Arabia, Bahrain & India, Aptun is driven by talented, passionate team willing to go the extra mile to bring great ideas to life.

These are exciting times for us at Aptun.


With all the exciting projects we have going, we are very actively looking to find right folks to join our family.

Who are we looking for?

  • Skillset/relevant experience in most openings that require experience is a given.
  • People that can understand and align with our very core principle to offer the very best of our abilities.
  • Problem solvers We work in a very fast paced environment and sometimes finding solutions on the fly is key.
  • Accountability at every level. Everybody at Aptun is closely attached to our overarching goal.
Come join us We promise a great interviewing experience and if selected - a lot of learning and of course - great pay

Glad you are here

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Expected Monthly Salary all inclusive?
  • Are you available to join immediately ?

Education:

  • Bachelor's (preferred)

Experience:

  • IT support Helpdesk: 2 years (preferred)

Language:

  • English (required)

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