Coordinator Riders

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time
Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps

What's On Your Plate?

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Manage rider roster with proper allocation of shifts/breaks/offdays etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipment's
  • Groom rider quality (behavior, appearance, professionalism, presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance & rider behavior via on ground visits.
What Did We Order?

  • Bachelor's Degree
  • 23 years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
  • Influencer and a negotiation with good public speaking and presentation skills
  • People management skills: Experience of managing bigger group of people.

  • Coordinator Riders

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Role Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performancerelated gaps What's On Your Plate? Monitor and improve Rider Performance and Compliance Lead Rider Recruitment for the allocated zones...

  • Coordinator Riders

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Monitor and improve RiderPerformance and ComplianceLead RiderRecruitment for the allocated zonesManagerider roster with proper allocation of shifts/breaks/off-daysetcInventory management and usage complianceof Rider equipmentGroom rider quality(behavior, appearance, professionalism, presentationaletc)Setting up a performance improvement planto improve the...

  • Team Lead Riders

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Role Summary Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders' compliance and performance. What's On Your Plate? Align with riders to solve problems in real time & monitor them on a daily basis....

  • Team Lead Riders

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    • Align with riders to solveproblems in real-time & monitor them on a dailybasis.• Tracking rider performance withcoordinators and taking ownership of riderperformance.• Weekly zone meeting withriders.• Assisting dispatchers about riderissues via communication channels.• Ensurescompliance of rider equipment / brandingusage.• Directs, optimizes...

  • Team Lead Riders

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    • Align with riders to solveproblemsin real-time & monitor them on adailybasis.• Tracking rider performancewithcoordinators and taking ownership ofriderperformance.• Weekly zone meetingwithriders.• Assisting dispatchersabout riderissues via communicationchannels.• Ensurescompliance of riderequipment / brandingusage.• Directs,optimizes and...


  • Doha, Baladīyat ad Dawḩah, Qatar AMA&CO HOLDING GROUP Full time

    Using analytics to improve the delivery network - identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability and efficiency of the network. Matching supply and demand using a range of measures to ensure that we have enough riders in the right place at the right time Working with stakeholders...


  • Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Role SummaryManaging and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. What's On Your Plate? Monitor & Ensure Rider Compliance (Right to work). 3PL Management & Communication. Managing 3PL...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the opportunityManaging and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performancerelated gaps.Monitor & Ensure Rider Compliance (Right to work).3PL Management & Communication.Managing 3PL Legal...


  • Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Managing and improving the rider performanceof allocated zone/s within a city. Taking ownership of riderservice levels by measuring compliance, finding performance gaps,and executing a plan to fill performance-relatedgaps.What'sOn Your Plate?Monitor & Ensure RiderCompliance (Right to work).3PL Management& Communication.Managing 3PL LegalCompliance.Improve...


  • Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero SE Full time

    Company DescriptionAs the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the opportunity Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performancerelated gaps. Whats On Your Plate Monitor & Ensure Rider Compliance (Right to work). 3PL Management & Communication. Managing...


  • Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Associate People Operations will act as theHR point of contact for the entire Internal fleet, providing HumanResources support to logistics and coordinating all rider-relatedactivities, and operations to secure efficiency and compliance withcompany policies. The role will be focused on supporting the PeopleOperations team by the recruitment of riders locally...


  • Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    Role Summary Associate People Operations will act as the HR point of contact for the entire Internal fleet, providing Human Resources support to logistics and coordinating all riderrelated activities, and operations to secure efficiency and compliance with company policies. The role will be focused on supporting the People Operations team by the recruitment...

  • Coordinator Sales

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

    When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About theopportunityManaging and improving the riderperformance of allocated zone/s within a city. Taking ownership ofrider service levels by measuring compliance finding performancegaps and executing a plan to fill performancerelatedgaps.Monitor & Ensure RiderCompliance (Right to work).3PL Management& Communication.Managing 3PL LegalCompliance.Improve Rider...


  • Doha, Baladīyat ad Dawḩah, Qatar Asterix Communications Full time

    About The OpportunityManaging the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.What's On Your PlateDirects,...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the opportunityManaging the operation of ondemand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing service levels and communication with stakeholders. Monitoring measuring and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.Directs optimizes and coordinates full...


  • Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero Full time

    About the opportunityManaging the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.What's On Your Plate? Directs...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the opportunity:Managing the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals. Directs optimizes and...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the opportunity Managing the operation of ondemand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing service levels and communication with stakeholders. Monitoring measuring and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals. Whats On Your Plate Directs...