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Team Lead Riders
2 weeks ago
- Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders' compliance and performance.
- What's On Your Plate?
- Align with riders to solve problems in real time & monitor them on a daily basis.
- Tracking rider performance with coordinators and taking ownership of rider performance.
- Weekly zone meeting with riders.
- Assisting dispatchers with rider issues via communication channels.
- Ensures compliance of rider equipment/branding usage.
- Directs, optimizes, and coordinates full order cycle.
- Support riders in any problem they face by providing 100% live operation support.
- Ownership of SOPs' violation within the fleet
- Ensuring 100% fleet hygiene quality.
- Provide support to thirdparty logistics by ensuring "working hours" exercises are being completed to meet daily/weekly forecasted supply targets.
- What Did We Order?
- Prior experience in the logistics field (1 year minimum).
- Knowledge of "last mile logistics" & "inhouse operations".
- Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)
- Preferably fluent in English & Hindi / Urdu. Arabic is a plus.
- Holder of a valid Qatari driving license (light vehicle) or willing to get one.
- Ability to work under pressure, multitask & work on rotational shifts.
- A peopleperson who can interact with a big team of riders.
- Possess good time management & resource planning skills.
- Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education, and abilities.
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Team Lead Riders
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time• Align with riders to solveproblems in real-time & monitor them on a dailybasis.• Tracking rider performance withcoordinators and taking ownership of riderperformance.• Weekly zone meeting withriders.• Assisting dispatchers about riderissues via communication channels.• Ensurescompliance of rider equipment / brandingusage.• Directs, optimizes...
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Team Lead Riders
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time• Align with riders to solveproblemsin real-time & monitor them on adailybasis.• Tracking rider performancewithcoordinators and taking ownership ofriderperformance.• Weekly zone meetingwithriders.• Assisting dispatchersabout riderissues via communicationchannels.• Ensurescompliance of riderequipment / brandingusage.• Directs,optimizes and...
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Coordinator Riders
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Coordinator Riders
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Doha, Baladīyat ad Dawḩah, Qatar Talabat Full timeRole Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performancerelated gaps What's On Your Plate? Monitor and improve Rider Performance and Compliance Lead Rider Recruitment for the allocated zones...
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Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero SE Full timeCompany DescriptionAs the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to...
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Coordinator Logistics Projects
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Doha, Baladīyat ad Dawḩah, Qatar Talabat Full timeManaging and improving the rider performanceof allocated zone/s within a city. Taking ownership of riderservice levels by measuring compliance, finding performance gaps,and executing a plan to fill performance-relatedgaps.What'sOn Your Plate?Monitor & Ensure RiderCompliance (Right to work).3PL Management& Communication.Managing 3PL LegalCompliance.Improve...
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Specialist People Operations
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