Sales Support Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Starlinks Full time
  • Lead all sales support functions like Customer Care, Repair Center, Order management, MIS and Inventory management
  • Monitoring SLAs across all sales support functions
  • Create and monitor processes across all sales channels
  • Monitor end to end activities across all sales channels and highlight changes / enhancements when and where required
  • Monitor sales figures and alert respective channels regarding expected shortfall in the targets
  • Meets with other departments to make sure that sales and sales support functions are working correctly
  • Provides any necessary data or reports to the sales team
  • Deals with any customer complaints and resolves the issue as necessary
  • Supporting management with the actual sales numbers and forecasts in order to prepare targets and budgets
  • Adhering to compliance of consumer protection laws in the country and monitor all activities to avoid any penalties

KEY PERFORMANCE INDICATORS

  • Performance: will be measured based on Monthly Balance Score Card (BSC)
  • Meet Management expectations in terms of project delivery
  • KPIs are linked with contractual targets from customer.

Network

  • Strong leadership skills to lead the team and maintain good relationship with the customers

Decision making authority

  • Should be able to analyse day-to-day performance and propose necessary changes/actions to be made by Management to mitigate the poor service delivery and incur bad customer experience.

Business impact of role

  • Managing all sales support functions
  • Minimize the complaints and enhance support across all sales channels

Technical & non technical

  • Solid understanding of customer journey across all sales channels
  • Strong customer service competency
  • Technical support capabilities and problem-solving competency
  • Impressive presentation and negotiation skills
  • Proven strategic aptitude and ability
  • Hands-on approach, with a "Can-do" attitude

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