Crew Hotels Allowances Specialist
2 weeks ago
About the role:
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Crew Hotels & Allowances Specialist to be based in Doha, Qatar.
As a Crew Hotels & Allowances Specialist you will be responsible for ensuring that our crew receive a five-star service from our hotel and transport providers through a stringent vendor management program.
Specific responsibilities for the role include:
- Provide support to the Crew Hotel & Allowances management team to develop a vendor management performance framework, including the creation of performance delivery metrics and key performance indicators (KPIs).
- Oversee vendor performance against defined framework, capturing trends and emerging issues for collaborative resolution.
- Oversee invoice verification and payment process.
- Strengthen supplier relationships while working closely with internal stakeholders, such as Procurement, Ground Services and Crew Control, ensuring continually high performance of contract delivery.
- Drive stakeholder engagement to ensure to targets and deliverables are met.
- Oversee delivery of operational crew room and transportation requirements at outstations per third party contractual obligations and expectation.
- Relevant College or University qualification with a minimum of 5 years job-related experience.
- Knowledge of procurement and vendor management experience, particularly using KPIs and vendor/balanced scorecards.
- Advanced skills in MS office – particularly Excel, with excellent knowledge of working with data and dashboards.
- Knowledge of airline operations, particularly Flight Operations would be advantageous.
- Strong customer service orientation, organized, extremely detail oriented and possess strong follow up skills.
- Highly developed planning, analytical and problem-solving skills.
- Experience of working with suppliers and stakeholders in an aviation setting would be advantageous.
- Excellent command of spoken and written English.
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