Spa Sales Executive

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

Job Number

Job Category Golf, Fitness, & Entertainment

Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Provides sales support to the Spa & Recreation organization.

Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and sales executives.

Supports Spa sales for new hotel openings, renovation and repositioning and sales support for priority hotels identified by the regional team.

Drives customer loyalty by delivering service excellence throughout each customer experience. Drives memberships, Spa treatments, promotions. Promotes the Spa to outside organizations. Develop a growth strategy focused both on financial gain and customer satisfaction. Maximizing revenue within all areas for the Spa, by looking for new business leads and partnerships.

CANDIDATE PROFILE

Education and Experience

Required:

  • High school diploma or GED; 4 year experience in the sales and marketing, guest services, front desk, or related professional area.
OR

  • 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area.

Preferred:

  • University degree in Business Administration, Marketing, Hotel and Restaurant Management.
  • Lodging sales experience.
  • Account management experience.
  • Multibrand experience

CORE WORK ACTIVITIES

Managing Sales Activities

  • Performs all duties of the Senior Sales Executive or Destination Sales Executive based on assignment due to absence/vacancy at the property.
  • Provides sales support to the Spa Sales organization, as well as individual hotels.

  • Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and sales executives.

  • Conduct research to identify new markets and customer needs.
  • Develop a growth strategy focused both on financial gain and customer satisfaction.
  • Achieves group revenue goals by responding to incoming group opportunities for the spa that are over sales office peak room parameters.
  • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
  • Develops and Manages spa promotions including spa services, memberships, listings and coop marketing efforts and holiday events.
  • Ensures spa services and promotions are included in all propertyrelated marketing and advertising.
  • Assist to ensure spa marketing calendar is focusing on maximizing revenue where needed.
  • Reviews and analyses sales performances against programs, quotes and plans to determine effectiveness
  • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
  • Prepare sales contracts ensuring adherence to lawestablished rules and guidelines.
  • Communication and negotiation skills.
  • Promote the company's products/services addressing or predicting clients' objectives.
  • Closes the best opportunities for the Spa based on market conditions and property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Partners with Sales to identify new group/catering business and achieve personal and property revenue goals.
  • Assists with selling, implementation and followthrough of group spa sales promotions.
  • Attends pre
- and post-convention meetings to understand group needs, obtain feedback on quality of product service levels and overall satisfaction.

  • Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
  • Understands competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
  • Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
  • Coordinates with all sales channels to educate selling engines on property attributes and business needs.
  • Verifies echannels and websites are updated with accurate detail about the property.
  • Understands competitive market and identifies share shift opportunities.
  • Understands segment strategy and customer accounts to be covered
  • Maintains current business relationships for new business within accounts.

Building Successful Relationships

  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Ma

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