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Overnight Front Office Receptionist

2 months ago

The Pearl Qatar Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is driven by its team members who strive for continuous improvement, reaching new milestones, and treating each other with respect. Our global team is dedicated to providing exceptional experiences for our guests, residents, and partners by delivering luxury with genuine care. We understand that by offering a top-notch employee experience and fostering a strong company culture, we empower our team to provide unforgettable guest experiences.

About the location:
Discover the luxurious beachfront Four Seasons Resort and Residences at The Pearl-Qatar - a new hospitality experience in Doha. Whether for a short getaway or a long-term stay, immerse yourself in comfort at our spacious apartments and residences, each featuring a full kitchen and stunning city or sea views. Enjoy the vibrant social scene at our seven dining venues, including the upcoming Joël Robuchon restaurant, and pamper yourself at our Loulou Spa, beach, and pools. The intuitive service at Four Seasons sets a new benchmark for luxurious beachfront living in Doha.

About the role:
The Front Office - Overnight Receptionist plays a crucial role in welcoming and assisting guests at the property, ensuring a superior guest experience from check-in to departure. This position focuses on enhancing guest satisfaction during their stay, handling various guest requests, understanding guest needs, providing personalized recommendations, and upholding Four Seasons' service standards.

What you will do:

  • Provide exceptional hospitality and professionalism in all guest interactions, accommodating special requests
  • Assist guests with inquiries about hotel services, operating hours, key personnel, events, directions, etc.
  • Address all guest requests promptly and accurately through in-person and phone interactions
  • Resolve guest issues, identify opportunities to personalize service, and enhance the guest experience

What you bring:

  • At least one year of experience in a luxury hotel or similar environment is a valuable asset
  • Strong interpersonal and communication skills
  • Cross-cultural awareness and a focus on customer service
  • Guest-centric mindset and appreciation for guest preferences

What we offer:

  • Opportunities for career advancement on a global scale
  • A diverse culture with representatives from 50 nationalities
  • Quality living arrangements in well-equipped apartments
  • Extensive training and development prospects
  • Employee Recognition Programs to acknowledge achievements
  • Free stays at Four Seasons Hotels worldwide
  • Paid annual leave and complimentary meals at employee dining facilities
  • Transportation to work provided
  • Medical coverage benefits

Please be advised that only candidates shortlisted for the position will be contacted for further assessment due to the high volume of applications we receive.

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