Front Office Receptionist
4 days ago
Bachelor of Hotel Management (Hotel Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
A little taste of your day-to-day:
Responsibilities- Ensures incoming guests are given the highest possible personal service.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
- Greets guests on their arrival ensuring they feel expected and welcome.
- Ensures the guest receives the accommodation he/she is expecting.
- Maintains an up-to-date knowledge of hotel and local services and supply information to respond to guest queries.
- Deals swiftly, efficiently and sensitively to guest complaints and follows through.
- Maintains awareness of guest profile through the Opera guest history.
- Using computerized Front Office systems, processes accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
- Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
- Accurately administers Front Desk Clerical systems and procedures.
- Provides currency exchange services.
- Balances accounts of day's business at end of shift.
- Complies with all laid down systems and procedures.
- Records all instances of refused business, with reasons for refusal.
- Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
- Regularly checks the reception is organized and operating at an efficient standard and that checklists are completed and forwarded to supervisors.
- Promotes the hotel's outlets and special events at all times.
- Maintains an awareness of competitors' rates and occupancy levels.
- Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Similar experience in a luxury hotel and/or resort.
- Strong interpersonal skills and excellent command of written and spoken English.
- Additional language is an added advantage.
- Strong organizational skills.
- Ability to work in a fast-paced environment.
- Ability to multitask.
- Hotels
- Hospitality
- Chefs
- F&B
- Front Desk
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