Marketing and CRM Analyst
1 week ago
Bachelor of Business Administration (Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description
About the Company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QD app (Qatar Digital), we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
We are currently looking for a CRM Marketing Analyst, a hands-on professional who can elevate customer engagement and campaign performance. You will design and execute targeted promo campaigns, analyze customer data to refine segmentation, and optimize the user journey.
Responsibilities:
- Design and conduct A/B testing to evaluate the impact of changes;
- Build and materialize views for dashboards;
- Create and maintain dashboards and reports;
- Analyze and optimize the customer journey to identify improvement points at all stages of the customer experience;
- Generate forecasts based on analytical data and provide recommendations to the marketing and sales teams;
- Conduct data quality control and audit data sources regularly to ensure data integrity and accuracy.
Requirements:
- 3+ years of experience in a Marketing + CRM analyst role;
- Strong knowledge of SQL and experience with BigQuery;
- Experience in data visualization using Tableau and Looker to create insightful dashboards and reports;
- Proficiency with analytics tools: Google Analytics 4 (GA4) and Adjust;
- Skills in interacting with CRM data, including managing email and SMS campaigns, and analyzing Call-tracking data;
- Experience with ad platforms;
- Experience with CRM platforms (Sales, Customer Service, Marketing, Reporting modules; Salesforce and MS Dynamics are preferable);
- Experience working with cloud databases that charge based on data volume activated by queries;
- Optional: Experience in automating data transformation processes using Dataform;
- Upper-Intermediate level of English.
We Offer:
- Long-term contract with QIC with a 3-month probation period;
- Diverse remote work environment with digital nomads from 20+ different countries;
- Full-time remote work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone;
- Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days;
- Your salary will be subject to review as part of the company's regular performance review process;
- Future relocation to Qatar: we provide full support with obtaining your Qatar ID (QID), relocation assistance, and flexibility for hybrid work from our Doha headquarters to ensure a smooth transition.
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