Consulting | Customer

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Consulting | Customer & Marketing | CRM Functional Analyst (DC-23)

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is certified as a Great Place to Work (GPTW) and on the list of the Top 20 Best Workplaces in the UAE.

Deloitte is looking to hire a business analyst/functional consultant for Deloitte Digital in the Customer and Marketing portfolio. Our Digital Customer team focuses on designing and implementing sales and service experiences to bring customer strategies to life. We are looking for functional consultants/business analysts who will help in serving the business needs of our clients with technology solutions.

Experience required:

  • Bachelor's degree in Computer Science, Software, or a related field.
  • Decent understanding of CRM and the ability to comprehend how CRM can impact businesses.
  • Proven experience of 2-5 years of working in a functional role with any CRM tools like Salesforce, Microsoft Dynamics, Oracle CX, Odoo or others.
  • Experienced at directly engaging with clients, driving discussions, and gathering detailed business requirements.
  • Ability to handle ambiguity, progress discussions and make suggestions in an unstructured environment.
  • Extensive experience in translating business requirements into process flows, and user stories including comprehensive acceptance criteria; and receiving client sign-off.
  • Quick learner with an ability to understand business processes from the perspective of different functions, departments, and business units.
  • Ability to define use cases and outline detailed user journeys.
  • Skilled at designing reports and dashboards, including relevant KPIs to track business outcomes.
  • Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels across business and technical teams.
  • Experienced at driving system implementation, monitoring solutions developed by technical teams, tracking progress against milestones, and agile methodology.
  • Ability to analyse and recommend data flow best practices knowledge.
  • Experienced at managing client deliverables and presentations independently.
  • An individual with a proactive mindset who looks at details analytically and is actively curious to achieve clarity.
  • Comfortable working in a fast-paced environment and contributing high-quality work.
  • CRM certifications will be a preference.

Responsibilities:

  • Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
  • Responsible for acting as a bridge between the business and technical stakeholders.
  • Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives.
  • Prepare business requirement documents, lead sign-off from business, write user stories, acceptance criteria and perform demo.
  • Conduct user training sessions and create user documentation to ensure smooth adoption of the application.
  • Recommend relevant reports and dashboard capabilities to extract meaningful insights from data.
  • Collaborate with the development team to oversee integrations with other systems.
  • Propose and implement enhancements to existing systems to optimise performance and user experience.

Benefits

At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.

Professional Development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.

#J-18808-Ljbffr

  • Customer Engagement Leader

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    We are seeking a skilled Customer Engagement Leader to lead a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.Responsibilities:Designing and implementing customer service...

  • Customer Experience Consultant

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a skilled Customer Experience Consultant to join our Digital Customer team. This role involves collaborating with business stakeholders to understand customer experience requirements and gathering detailed requirements for CRM solutions.The ideal candidate will be responsible for acting as a bridge between the business and technical...

  • Infrastructure Customer Service Leader

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    Requisition Number: 23227BRDescription:We are seeking a dedicated Infrastructure Customer Service Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure Customer Service Leader will report directly to the Program Director and...

  • Teamcentre Siemens Consultant

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar GeekSoft Consulting Full time

    Help design, build and continuously improve the clients online platform.Research, suggest and implement new technology solutions following best practices/standards.Take responsibility for the resiliency and availability of different products.Be a productive member of the team.RequirementsMinimum of 7 years of experience in Siemens Teamcenter implementation...

  • Asset Management Consultant

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    About the RoleThe Senior Transformation Leader will be responsible for leading the design and implementation of transformational projects across key areas, including operations, asset management, technology, people, customer services, and supply chain. This is a unique opportunity to join a dynamic team and contribute to the success of a major public sector...

  • Customer Acquisition Consultant

    12 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About Us:">The lxbfYeaa is a forward-thinking organization committed to innovation and customer satisfaction.">Job Description:">This is a unique opportunity to join a dynamic team of sales professionals who share a passion for delivering exceptional results. As a Direct Sales Agent, you will be responsible for promoting our banking products and services,...

  • Presales Consultant Expert

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UslxbfYeaa is an IT services, consulting & business solutions organization located in Qatar. We partner with many of Qatar's largest businesses in their transformation journeys and offer a consulting-led, cognitive powered, integrated portfolio of IT, business & technology services & engineering.We are driven by a team of innovators with extensive...

  • Customer Support Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Client of Al Muhandes HR Consultancy Full time

    Job Role SummaryThe Client of Al Muhandes HR Consultancy is seeking a highly skilled CUSTOMER CO-ORDINATOR to join our team.This role will be responsible for providing exceptional customer service, ensuring timely resolution of customer queries, and maintaining a positive relationship with clients.

  • IT Implementation Consultant

    12 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar ProgressSoft Corporation Full time

    We are looking for an IT Implementation Consultant to join our team. As an IT Implementation Consultant, you will be responsible for providing high-level onsite and remote IT technical liaison and supporting enterprise solutions implementations and services.Main ResponsibilitiesImplement and install solutions at customer's infrastructure...

  • Digital Transformation Consultant

    12 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionWe are seeking a highly skilled Digital Transformation Consultant to join our team at lxbfYeaa. As a Digital Transformation Consultant, you will be responsible for developing a pipeline of opportunities for our Primavera, Unifier and Aconex solutions & supporting products. You will work with sales consultant teams and directly with potential...

  • Experienced Salon Manager Required

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Zenith Consulting Full time

    About Zenith ConsultingWe are a business consulting firm that specializes in providing expert solutions to various industries. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.We are currently looking for an experienced Salon Manager to join our team and take on the challenge of leading our beauty...

  • Technical Consultant

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Jaidah Group Full time

    The technical consultant will be responsible to develop and maintain analytics solution to support business needs. The candidate should have experience in SQL server, .NET, and Python development with knowledge of database, reporting, and dashboards. The consultant will be responsible for extracting insights, developing reporting solutions, and ensuring...

  • Management Consultant

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Key ResponsibilitiesAs a Management Consultant at MSI, your key responsibilities will include:Developing and implementing growth strategies to increase revenue and market share.Providing exceptional customer service to ensure customer satisfaction.Analyzing financial data to identify trends and areas for improvement.Generating reports and providing...

  • Infrastructure Service Excellence Director

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    We are looking for an experienced Infrastructure Service Excellence Director to join our team for a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.Job Description:Leading...

  • Public Sector Service Improvement Manager

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    We are looking for a qualified Public Sector Service Improvement Manager to join our team for a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.Key Accountabilities:Leading...

  • Fashion and Beauty Consultant

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full time

    We are looking for a highly skilled Fashion and Beauty Consultant to join our team at Robinson & Co (Singapore) Pte Ltd. As a consultant, you will be responsible for providing expert advice and guidance to our customers on the latest fashion and beauty trends.About UsRobinson & Co (Singapore) Pte Ltd is a leading retail company in Singapore, offering a...

  • Roads Transformation Expert

    2 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    We are seeking an experienced Roads Transformation Expert to lead a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.Key Responsibilities:Lead and inspire a cross-functional team of...

  • Salon Manager

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Zenith Consulting Full time

    Direct message the job poster from Zenith ConsultingWe are looking for an experienced and highly skilled Salon Manager who is also a qualified Beautician. The ideal candidate will have a proven background in managing a salon while actively providing beauty services.Key Responsibilities:Manage the daily operations of the salon, ensuring smooth workflow and...

  • Hvac Solutions Consultant

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Cold Star Trading and Contracting Full time

    We are seeking a talented Hvac Solutions Consultant to join our team at Cold Star Trading and Contracting. As an Hvac Solutions Consultant, you will be responsible for developing and executing sales strategies to achieve company targets, identifying and generating new business opportunities in the Hvac sector, preparing and delivering technical presentations...

  • Consulting Senior Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Visa Inc. Full time

    The Visa Consulting Senior Manager will be a key member of the VCA organization in MENA and will contribute to the commercial traction, product development, and thought leadership across practice areas. The role will also deliver subject matter expertise and consulting support to VISA's key clients across clusters. The main objective of the role is to help...