Operations Supervisor
5 days ago
Job Summary:
We seek a highly skilled and experienced Operations Supervisor with a strong background in the electrical field. The ideal candidate will have 4 to 5 years of experience in customer support, operations, or a related role, along with a technical qualification such as B.Tech, Diploma, or equivalent other bachelor's degree.
Key Responsibilities:
- Conduct customer satisfaction surveys to identify areas for service improvement.
- Handle customer inquiries via phone, directing calls to the relevant department when necessary.
- Resolve customer issues efficiently and provide clear, step-by-step solutions.
- Manage payment processing and order deliveries.
- Assist customers in selecting the right products based on their needs and budget.
- Address customer concerns and complaints promptly and professionally.
- Build and maintain positive relationships with clients through phone and in-person interactions.
- Schedule and coordinate appointments according to client availability.
- Oversee and ensure smooth operational processes related to technical services and customer support.
Requirements:
- B.Tech, Diploma, or other equivalent qualification in bachelor's degree or a related field.
- 4 to 5 years of experience in a similar role.
- Strong communication and interpersonal skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to manage multiple tasks and meet deadlines.
- Strong leadership and problem-solving skills.
- Ability to work both independently and collaboratively.
- Multilingual proficiency in English, Hindi, Malayalam, Tamil, and Arabic (spoken and written).
Additional Information:
- Candidates must be based in Qatar or KSA or be willing to relocate.
If you meet the above requirements and are eager to take on a leadership role in operations, we encourage you to apply
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