Banquet Manager

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Mondrian Full time

Under the general guidance of the Director of F&B or any other authorized by the management, ensuring that all guests have an Engaging, Dynamic Experience. Lead and drive Mondrian Doha vision by ensuring that all F&B employees consistently use the established tools. Responsible for coordinating, supervising and directing all Banqueting operations, while maintaining a profitable Banqueting department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

How your day looks like?

  • Establish, monitor and manage budgeted revenue and net operating income. Assures that the budgeting process is performed accurately and efficiently.
  • Liaise and maintain excellent working relationship with the Events sales team.
  • Develop and implement action items and provide support and guidance to Banquets team to achieve or exceed budgeted revenue and net operating income goals.
  • Work closely with the Events management team, and have primary responsibility for the development of all Banquets operations.
  • Oversee the development and implementation of Standard Operating & Service Procedures for Banquets.
  • Ensure that labor and expense guidelines are adhered to in order to maintain budgeted expenses.
  • Institute and monitor service and/or product upgrades in order to maintain the company's competitive edge.
  • Establish and enforce Mondrian Doha specific Standard Operating Procedures.
  • Promote guest satisfaction throughout the operation.
  • Implement repeat guest recognition programs to build loyalty to the operation.
  • Promote inter-company business relations and shares best practices.
  • Distinguish us as the industry leaders that continually improve to maintain our cutting edge.
  • Act as a liaison between the community and the Food and Beverage operation.
  • Supervise and provide leadership to all Banquets personnel.
  • Respond to guest complaints in a timely manner.
  • Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention in the Food and Beverage department.
  • Prepare and submit required reports in a timely manner.
  • Organize and conduct department meetings on a regular basis.
  • Monitor quality of service and product.
  • Initiate menu planning and preparation.
  • Ensure compliance with all local liquor laws, health and sanitation regulations and all other Food and Beverage related life/safety and other legal compliance in accordance with local laws.
  • Ensure the training of department heads on SOPs, report preparation, technical job tasks.
  • Select, train and develop personnel within the department. Able to exercise hire, discipline, personnel performance reviews and termination of employment discretion within Mondrian Doha policies.
  • Oversee all aspects of training and orientation for property specific Banquets Front of the House team.
  • Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
  • Maintain high level of service and product quality with exceptional guest service satisfaction.

Qualifications

  • At least 4 years of progressive experience in a hotel or related field is required.
  • Fluency in English and Arabic with excellent communication skills.
  • Luxury hotel experience.
  • Preferably Female.

Desired Candidate Profile

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Administration
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