Customer Experience Expert
1 week ago
- Development and review of CX Requirements for High Speed Rail design and operations, including but not limited to: Systems, Customer Information, Signage and Wayfinding, Onboard Product, Reporting, etc.
- Leading CX interface with Program Delivery, Business Development, Architects, all Service Delivery departments, Project Team, and other internal/external stakeholders, developing and maintaining effective relationships.
- Providing technical expertise for High-Speed Rail, always from a customer experience point of view.
- Ensuring customer requirements are understood and always considered in the design process.
- Reviewing technical documentation and creating user requirements & processes.
- Technical review and sign off completed deliverables as appropriate, as part of the project.
- Ensure design's alignment with QR Vision and Customer Service Strategy.
- If required, supporting implementation of an effective end state high speed railway.
At least 8 years of experience in High-Speed (preferable) or Long Distance Rail, of which at least 4 years will have been spent in a strategic design or delivery role. Previous employment in a Customer Service centric organization is essential with demonstrated experience in driving continuous improvement through the process. Excellent working knowledge of the Rail industry at multi-levels including Customer Operations and Service Delivery. Proven successful and demonstrated experience of working within large teams. A strategic thinker. Excellent spoken and written English skills. Problem solver who is able to analyse data and make informed decisions. Communicates clearly to others and is able to present at a high level. Adapts quickly to changing environments and embraces change as an opportunity.
#J-18808-Ljbffr-
Customer Service Expert
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time**Unlock Your Potential with City Centre Rotana Doha**We are seeking a skilled Customer Service Expert to join our restaurant team, bringing their expertise and enthusiasm to deliver exceptional guest experiences.About the Role:As a key member of our team, you will be responsible for:Providing expert-level service to guests, anticipating and meeting their...
-
Customer Experience Coordinator
23 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Rayhaan Hotels & Resorts Full timeWe are seeking a motivated and dynamic Front Office Expert who shares our passion for delivering exceptional customer experiences. You should have a diploma in hospitality or vocational training in the concierge section within a hotel, as well as good English communication skills and strong interpersonal abilities.
-
Customer Experience Program Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timePurpose:This position plays a pivotal role in ensuring company sustenance and growth through structured Voice of Customer programs and other Customer Experience enhancement initiatives.Key accountabilities include designing and implementing VOC collection methods, assimilating data, and providing actionable outcomes.The ideal candidate will be an industry...
-
Airport Customer Experience Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timeAbout the RoleWe are seeking a skilled Airport Customer Experience Manager to join our team at PrecisionHire Solutions. In this role, you will be responsible for providing exceptional customer service and terminal operation training, as well as conducting customer service and operational improvement campaigns.Key Accountabilities• Manage the service level...
-
Retail Experience Expert
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Bvlgari Full timeWe are looking for a skilled Retail Experience Expert to join our team at Bvlgari. As a key member of our sales team, you will be responsible for driving sales growth, improving client satisfaction, and enhancing the overall store experience.**Responsibilities:Manage the day-to-day operations of the boutique, including sales floor management, inventory...
-
Customer Experience
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout The RoleYou will be responsible for managing day-to-day operations of the Al Safwa Spa within HIA Lounges, to deliver excellent guest service experience. You will manage staff, oversee facility maintenance and contribute in maximizing the revenue and achieve the department's annual budget and be accountable for maintaining and operating within...
-
Customer Experience Supervisor
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Azadea Group Full timeAbout the RoleThe Customer Experience Supervisor plays a critical role in shaping the customer experience by providing exceptional service, resolving customer complaints, and identifying opportunities to improve customer satisfaction. Key responsibilities include:Customer Support: Provide timely and effective support to customers, addressing their queries,...
-
Customer Experience Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full timeAbout the RoleWe are seeking a skilled individual to join our team as a Customer Experience Specialist. As a key member of our hospitality team, you will be responsible for creating a positive experience for our customers from the moment they arrive until they depart.Responsibilities:Build strong relationships with customers through excellent communication...
-
Customer Experience Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full timeJob Title : Customer Experience Manager - DigitalLocation : Middle EastPackage : basic salary circa $6,000 - $8,500 per month, plus accommodation allowance, transportation allowance, expat benefitsI'm currently supporting a global hospitality group, based in the Middle East, with their search for a Customer Experience Manager - Digital.The group are one of...
-
Customer Experience Specialist
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar CXG Full timeCXG is a leading customer experience agency that serves premium and luxury brands worldwide. Our mission is to help these brands deliver exceptional experiences to their customers, drive profitable growth, and build strong relationships with their target audience.We are currently seeking enthusiastic individuals who share our passion for luxury retail and...
-
Customer Experience Ambassador
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full timeAt Robinson & Co (Singapore) Pte Ltd, we're looking for a talented Customer Experience Ambassador to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.About the Role:You will be the face of our brand, interacting with customers...
-
Customer Experience Representative
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeRole ProfileWe are seeking a highly skilled and experienced Customer Experience Representative to join our team. The successful candidate will be responsible for delivering exceptional customer experiences, maximizing sales, and maintaining high standards of merchandising and visual presentation.Key responsibilities will include:Delivering outstanding...
-
Customer Experience Specialist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full timeOur Company CultureAt Apparel Group, we foster a culture that values teamwork, respect, and continuous improvement. Our Sales Associate team is essential to our success, and we are looking for individuals who share our values and are passionate about delivering exceptional customer experiences.About the Role:Represent the Apparel Group brand by providing...
-
Customer Experience Director
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar MCG Talent Full timeCompany Overview">MCG Talent is a renowned talent acquisition firm that partners with top companies to find and attract the best talent. With a focus on customer experience, we deliver innovative recruitment solutions that drive business growth and success.">Job Description">We are seeking a Customer Experience Director to lead our client's management...
-
Customer Experience Director
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full timeAbout the Job:This Customer Experience Director role is an exciting opportunity to lead the front-of-house operations at Power International Holding. The successful candidate will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high standards of service.Main Responsibilities:Develop and implement...
-
Customer Experience Manager
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Canon EMEA Full timeAbout the RoleWe are seeking an experienced Customer Experience Manager to join our team at Canon EMEA. In this role, you will be responsible for delivering exceptional customer service and support to our Management Print Services (MPS) clients.Key Responsibilities:Manage daily client interactions, responding to queries and resolving issues in a timely and...
-
Customer Experience Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar MCG Talent Full timeJob Title: Customer and Applied Design Manager Location: Riyadh, KSA / Doha, Qatar Industry: Management Consultancy Full-Time | On-Site with Travel FlexibilityJob Overview:We are seeking a **Customer and Applied Design Manager** to join our client's dynamic management consulting team. This role is ideal for a strategic thinker and customer-centric innovator...
-
Customer Experience Lead
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full timeMerge Recruitment Agency is seeking a Customer Experience Lead to join our dynamic team. As a key member of our operations department, this role will play a vital part in shaping our client's experience.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and loyalty.Lead cross-functional teams to resolve complex customer...
-
Customer Experience Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Riviera Rayhaan by Rotana Full timeWe are seeking a dedicated Customer Experience Representative to join our reservations team. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless service delivery.Your key responsibilities will include:Responding to guest inquiries and resolving any issues that may arise.Providing creative solutions to...
-
Customer Experience Ambassador
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Crew Life at Sea Full timeAbout the Position:Crew Life at Sea is seeking a Customer Experience Ambassador to join our team. In this role, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Responsibilities:Assist guests with luggage, transportation, and other requests.Provide information about the hotel's facilities,...