Hotel Sales Executive

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Ezdan Holding Group Full time


Scope:
  • Develops, converts and maintains potential accounts within a specific territory to be defined by the Management.
  • Participate to the objective of reaching the hotel's revenue budget through the use of sales tools and techniques, maximization of the accounts potential and up selling and following the revenue directions.
  • Informs the Management about market behaviors, image of hotel in the market, the potential obstacles or competition threats.
Responsibilities and Obligations:

Hotel Strategy and Budget
  • Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities.
  • Organize its activities in order to reach the targets set by the management.
  • Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets).
Account Management
  • Manage Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set.
  • Ensure that all aspects of the potential of the account and all contacts have been screened and reported.
  • Ensure that all conversations and decisions with clients met each day are registered.
  • Ensure that the territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships.
  • Ensure that the database is clean and up to date at any time.
  • Ensure that the guests are satisfied with the Sales, Reservations, C&E and others by keeping informed on the process of the booking and getting involved when needed.
  • Respect and achieve the minimum number of sales calls required by the management.
  • Respect and achieve the minimum number of entertainment lunches or dinners required by the management.
  • Respect and achieve the minimum number of site inspections required by the Management.
  • Communicate leads to the relevant sister-hotels, colleagues or departments within the same day.
Attitude and Communication toward the Client
  • Represent the hotel in the market and represent the strategy of the hotel in any communication with a client.
  • Be correct and respectful with the clients.
  • Respect the decisions and deadlines given to a client, even if another department is involved.
  • Do not over-promise but make sure a 'Yes' is a realistic 'Yes' and manage to explain the reasons of possible negative answers.
  • Ensure that all KEY accounts are introduced to the key Head of Department and DOSM.
  • Recommend and/or organize clients gathering to create multi-level contacts within the hotel.
Attitude and Communication toward internal colleagues and departments
  • Ensure that the communication flow is maximized between colleagues from other departments in order to achieve the guest satisfaction on time.
  • Follow up on the Leads.
Keeping up the standards
  • Read all policies and procedures for the Hotel and the Sales Department and ensure you apply them accordingly.
  • Be responsible for the quality of the correspondence and any written or verbal communication internally and externally.
People
  • Ensure at any time that the atmosphere in the Sales Department is pleasant.
  • Respect the colleagues and superiors and choose the right communication tools and manners in case of potential conflict arising.
  • Be helpful with colleagues and superiors.
  • Communicate pleasantly and professionally with other departments.
Reporting
  • Attend the daily meetings set by the Head of the department.
  • Attend the weekly Sales and Marketing Department meetings.
  • Provide the Management with Sales Statistics performance reports as per department standards in due time.
  • Deliver reports to the Management when required within the deadlines.
  • Participate to the Monthly Report production.
  • Keep up to date with the PMS available reports.
  • Ensure that all accounts are entered in the Front Office System for tracking of the results.
Marketing
  • Follow up and implement when needed the marketing activities agreed on a rolling plan.
  • Identify opportunities within the market and territory and inform the management.
  • Participate to mailings when required on the respective territory.
  • Recommend internet presence on specific websites.
  • Conform to brand standards and corporate identity.
Credit Management
  • Ensure that KEY accounts are credit approved.
  • Extend credit as agreed with Finance and ensure accounts stay within pre-set credit limits.
  • Initiate Credit Application for potential accounts and assist the credit process with necessary documents.
  • Assist the Credit department in reducing the payment collection lead time.

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