Hotel Sales Executive

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Ezdan Holding Group Full time

Doha, Qatar Posted 2 days ago Unlimited Hospitality & Accommodation

Responsibilities and Obligations:

Hotel Strategy and Budget
  • Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities.
  • Organize activities to reach the targets set by management.
  • Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets).
Account Management
  • Manage Business Accounts with professionalism and persistence to fill the hotel as per the Sales and Marketing Plan, revenue strategy, and objectives set.
  • Ensure all aspects of the potential of the account and all contacts have been screened and reported.
  • Ensure all conversations and decisions with clients met each day are registered.
  • Ensure territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships.
  • Maintain a clean and up-to-date database at all times.
  • Ensure guest satisfaction with Sales, Reservations, C&E and others by staying informed on the booking process and getting involved when needed.
  • Meet the minimum number of sales calls required by management.
  • Meet the minimum number of entertainment lunches or dinners required by management.
  • Meet the minimum number of site inspections required by management.
  • Communicate leads to relevant sister-hotels, colleagues, or departments within the same day.
Attitude and Communication toward the Client
  • Represent the hotel in the market and communicate the hotel strategy with clients.
  • Be correct and respectful with clients.
  • Respect decisions and deadlines given to clients, even if another department is involved.
  • Do not over-promise; ensure a 'Yes' is realistic and explain reasons for possible negative answers.
  • Ensure all KEY accounts are introduced to the key Head of Department and DOSM.
  • Recommend and/or organize client gatherings to create multi-level contacts within the hotel.
Attitude and Communication toward Internal Colleagues and Departments
  • Maximize communication flow with colleagues from other departments to achieve guest satisfaction on time.
  • Follow up on Leads.
Keeping up the Standards
  • Read all policies and procedures for the Hotel and the Sales Department and ensure they are applied accordingly.
  • Be responsible for the quality of correspondence and any written or verbal communication internally and externally.
People
  • Ensure a pleasant atmosphere in the Sales Department.
  • Respect colleagues and superiors and choose the right communication tools and manners in case of potential conflicts.
  • Be helpful with colleagues and superiors.
  • Communicate pleasantly and professionally with other departments.
Reporting
  • Attend daily meetings set by the Head of the department.
  • Attend weekly Sales and Marketing Department meetings.
  • Provide Management with Sales Statistics performance reports as per department standards in due time.
  • Deliver reports to Management when required within deadlines.
  • Participate in Monthly Report production.
  • Keep up to date with the PMS available reports.
  • Ensure all accounts are entered in the Front Office System for tracking results.
Marketing
  • Follow up and implement marketing activities agreed on a rolling plan.
  • Identify opportunities within the market and territory and inform management.
  • Participate in mailings when required in the respective territory.
  • Recommend internet presence on specific websites.
  • Conform to brand standards and corporate identity.
Credit Management
  • Ensure KEY accounts are credit approved.
  • Extend credit as agreed with Finance and ensure accounts stay within pre-set credit limits.
  • Initiate Credit Application for potential accounts and assist the credit process with necessary documents.
  • Assist the Credit department in reducing payment collection lead time.
Skills
  • Experience with a Sales Approach in the Hotel Industry or a similar industry.
  • Positive attitude towards guest service and self-motivation.
  • Good command of the English language; Arabic is a plus.
  • Strong Organization, Communication, and Negotiation skills.
  • Be an Implementer, Achiever, and Team Player.
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