Contracts Administrator
5 days ago
Job Family Group Description - Communication & Marketing:
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.
Job Family Description - Marketing:
Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends.
Sub-Job Family Description - CRM:
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.
Job Description
Launch and lead the execution of Clienteling initiative in store.
- Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives.
- Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention.
- Coach, train & support each client advisor on the selling floor and through one-to-one sessions: implement & follow a coaching calendar.
Retain and develop the existing clients
- Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits.
- Inspire CAs to implement initiatives personalized on client interests and profile.
- Manage and develop VIG clients through personalized development plans.
Recruit new clients within and outside of the store
- Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremony.
- Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards.
- Develop multi-sourced new client development initiatives / activities to ensure on-going clienteling activity development in collaboration with local corporate team.
Manage One To One appointment (OTO) planning and VIP room (where available).
- Stimulate and assist Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results.
- Assist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines.
Requirements
- 5+ years of Retail experience.
- Deep knowledge and understanding of Luxury Business, customers, competitors and products.
- Strong customer focus in line with Gucci hospitality culture.
- Problem Solving, Proactivity and Empathy.
- Passion for the brand, history and creative culture.
- Detail oriented, organized and professional.
- Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others.
- Good PowerPoint and Excel skills.
Job Type: Regular
Start Date: 2024-06-27
Schedule: Full time
Organization: Luxury Goods Qatar
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