Director- Patient Access

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Job purpose: The Director- patient Access & Registration will set goals, priorities, and performance standards for Patient Access functions including scheduling and registration. S/He will provide leadership, motivation, and guidance to the department. S/He will schedule patient appointments and make reminder calls and to be the first and foremost contact point between the patient and the Hospital in all aspects of the interactions and engagements.

Responsibilities

  • Sets up the Patient Access Department including all the related policies, procedures, and forms.
  • Creates related processes and workflows incompliance with the Hospital's standards and policies.
  • Creates clear workflows with all internal and external stakeholders (cross-functional).
  • Responsible for staff development, including training, reviews of progress and communication of findings with the Finance Department.
  • Manages and monitors the Patient Access team in regard to their day-to-day tasks, performance appraisal, patient approach, and cash collection/reconciliation.
  • Manages the Patient Access team scheduling and task delegation to ensure complete and full schedule coverage as per the Hospital's needs and requirements.
  • Responsible for adequate staffing and allocation in all Patient Access areas and wherever is required.
  • Implements the Health Information Privacy and Portability Act (HIPPA) rules and approach to ensure patient privacy and confidentiality.
  • Monitors and manages the patient access task implementation ensuring transparency, ethical communication (internal and external clients).
  • Manages the development and implementation of the activities in compliance with the Business Unit policies, systems, processes, and procedures, identifying potential areas of improvement to ensure an efficient and effective operation.
  • Ensures registration audits are regularly performed to promote quality and identify root causes of issues to develop action plans for process improvement.
  • Sets up the required reports that need to be generated from the system to monitor performance and gaps and set up corrective actions and improvement plans.
  • Builds and leads a motivated, engaged, and competent team throughout the Department, by setting priorities and objectives, managing performance, and providing ongoing feedback and coaching to improve performance.

Education requirements

Bachelor's Degree in Healthcare or Business

Language requirements

English – Fluent (Required) | Arabic – Fluent (Preferred)

Experience

  • Minimum 10 years of experience in Healthcare Patient Access & Registration, in a tertiary care hospital (required).
  • Minimum 10 years of managerial experience.
  • Strong Knowledge of the Healthcare industry.
  • Understanding of health care provider finance operations.
  • Ability to analyze data in an accurate and time efficient manner.
  • Understanding of confidentiality and safeguarding procedures.
  • Excellent customer service and ability to communicate efficiently.
  • Interested in skills training and development.
  • Good at problem solving and multi-tasking.
  • Professional, flexible, and positive.
  • Willingness to work as part of a team.
  • Ability to work autonomously.
  • Ability to work to a very high standard.
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