General Manager
3 days ago
Job Summary:
We are looking for a dynamic and visionary General Manager to lead Dalu and champion creative talent. This role entails overseeing daily operations, driving business growth, and nurturing partnerships with artists and creators. The ideal candidate will possess a deep passion for the arts, solid experience in retail management, and the ability to seamlessly integrate creativity with commercial success.
Key Responsibilities:
Business Operations Management
- Oversee the end-to-end operations of the retail store, ensuring efficiency and excellence in customer experience.
- Develop and implement operational processes, inventory controls, and store layouts to optimize performance.
- Monitor sales targets and budgets, and provide regular performance reports to stakeholders.
Artist and Partner Relations
- Build and nurture relationships with local artists, designers, and creators to source unique, high-quality products.
- Develop fair and transparent agreements with partners, ensuring mutual benefits and alignment with the store's creative ethos.
- Curate product offerings to reflect local creativity while meeting customer preferences and market trends.
Marketing and Brand Development
- Collaborate with the marketing team to develop and execute campaigns that promote the store's unique identity.
- Organize events, exhibitions, and workshops to engage the local community and elevate the profile of partner artists.
- Leverage social media and digital platforms to drive store traffic and enhance brand visibility.
Customer Experience
- Create a welcoming and inspiring in-store environment that reflects the creative vision of the brand.
- Train and mentor staff to deliver exceptional customer service and product knowledge.
- Gather and analyze customer feedback to continuously improve offerings and services.
Team Leadership and Development
- Recruit, train, and manage a high-performing team of retail associates and support staff.
- Foster a culture of creativity, collaboration, and accountability within the team.
- Set performance goals, conduct regular evaluations, and provide ongoing coaching and development opportunities.
Financial Management
- Manage store budgets, control expenses, and ensure financial objectives are met.
- Oversee pricing strategies, profit margins, and inventory turnover to maximize revenue.
- Identify new revenue streams and partnership opportunities to enhance profitability.
Experience:
- Education: Bachelor's degree in business administration, retail management, marketing, or a related field (preferred but not mandatory).
- Experience: Minimum of 5–8 years in retail management, with experience in creative or concept-driven stores being an advantage.
- English is a must/Arabic nice to have
- Strong business acumen with a creative mindset.
- Excellent relationship-building and negotiation skills.
- Proficiency in retail technology and analytics tools.
- Exceptional organizational and multitasking abilities.
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