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Supply Chain Operations Support Service Consultant

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar BAE Systems Strategic Aerospace Services WLL Full time
Responsibilities
  • Be responsible for spa treatment consultations and identification of possible contraindications.
  • Perform beauty therapy treatments, massage and body therapy treatments, and specialized treatments for the members and guests to the required standard and provide guests with a home-care well-being program.
  • Provide after care advice for the member or guest.
  • Achieve retail sales.
  • Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene.
  • Ensure that all equipment is serviced as part of a preventative maintenance program.
  • Carry out spa tours and spa consultations with guests and members, giving personalized advice and promoting facilities, treatments, and products.
  • Assist during spa promotions and events.
  • Assist with marketing and public relations.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
  • Perform prep work, properly clean, and restock room as required.
  • Actively promote the spa, treatments, services, and retail, as well as programs, promotions, and/or discounts available.
  • Handle guests' questions and concerns professionally and courteously.
  • Provide accurate, appropriate, and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Ensure correct records are kept for member and guest visits, treatments, and purchases.
  • Ensure correct information is recorded for stock control in accordance with the Senior Therapist.
  • Be responsible for treatment laundry stock inventory and security.
  • Ensure that all potential and real hazards are reported immediately and rectified.
  • Ensure that all staff within the department work in a manner unlikely to give risk of harm or injury to themselves or others.

Qualifications

  • Arabic speaking is preferred but not mandatory.
  • Minimum of 5 years' experience within a 5-star or luxury hotel spa.
  • Must hold a valid license to practice therapy from an internationally recognized institution.
  • Must have knowledge of various therapeutic techniques for face & body.
  • Essential knowledge about Hammam, Manicure, and Pedicure is required.
  • Excellent communication and interpersonal skills to interact effectively with clients and build strong professional relationships.
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