Restaurant General Manager
2 days ago
Job Summary
To lead the day-to-day operations, scheduling, and long-term outlook of all activities held at the restaurant. Accountable for the overall successful operation and service of the food and beverage department and of the employees. Responsible for overseeing the supervision and training of the staff, preparing employee schedules and payroll in a timely and accurate manner, and maintaining records for house counts, food covers, and inventory levels.
Job Responsibilities
- Drives daily restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods.
- Ensures cleanliness and sanitation of the restaurant at all times and that all accessories, kitchenware, and glassware are always in good condition.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests).
- Ensures that employees' grooming and personal hygiene are as per standard.
- Interacts with guests and ensures customer satisfaction at all times.
- Handles guest complaints effectively and ensures guest problems are not repeated.
- Ensures all SOPs and sequence of service are strictly followed.
- Ensures that daily, weekly, and monthly inventories in addition to unexpected spot checks are conducted on time and according to company procedures.
- Manages and controls expenses and daily sales and initiates strategies to increase revenues and decrease expenses.
- Manages employee discipline and attendance and takes action regarding any rule violations.
- Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
- Conducts interviews to recruit restaurant employees.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
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