Customer Care Outstations Officer
4 days ago
To be successful in this role you will be responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will coordinate feedback and recommend solutions to underperformance of QR's services.
Accountabilities- Respond to customers in a timely manner according to local legislation. Respond to complaints and requests for information and assistance, interpret, and explain procedures and policies. Investigate and analyze all customer complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with the Department's SLAs.
- Recommend level of compensation (monetary, vouchers, Avios) for service recovery and settlement of complaints according to QR's internal policies and procedures.
- Utilize and communicate management information and performance data to ensure delivery of an effective operation and maximize customer retention.
- Manage a comprehensive database of customer feedback and generate reports.
- Regularly interact with Airport Stations in all QR network, Legal Department, and Customer Care Team at Head Office in order to explain cases and seek inputs on how to solve issues.
- Lead the discussion with local attorneys to handle customer-related legal cases in order to address and resolve corporate cases. Represent QR when required in hearings at Court and ensure all responses and resolutions are based on fact, well-reasoned, and legally sound to ensure that there are no risk implications which may result in legal actions against the Company.
- Liaise with functional departments at Head Office to gather information and carry out background investigations with regards to customer feedback and complaints.
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team
- Bachelor's Degree or equivalent with minimum 3 years of experience
- Preferably frontline customer service experience in an airline or hospitality industry
- Airline reservation and ticketing qualification
- Fluent in English (oral and written) on a native speaker level
- Familiar with Consumer Legislation of the assigned country/region
- Commercial acumen; able to spot and interpret market trends
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Ability to apply company policy as well as own judgement for case resolutions
- Comfortable working with a large case volume and to manage self and team's expectations with regards to workload and overtime requirements
- Proven time management skills
- Detail oriented
- Able to work under minimum supervision
- Knowledge of either Spanish/German/French/Italian/Russian/Turkish/Scandinavian/Brazilian Portuguese is a must
If you are interested in submitting your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
#J-18808-Ljbffr
-
Customer Care Outstations Representative
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob DescriptionTo excel in this role, you will be responsible for overseeing customer care in assigned regions/countries, delivering exceptional customer service to customers who have experienced service failures.You will coordinate feedback and recommend solutions to underperformance of QR's services.
-
Customer Care Duty Officer
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob Description - Customer Care Duty Officer (215680)Job PostingMar 27, 2025, 5:38:05 PMPrimary LocationDohaUnposting DateApr 3, 2025, 8:59:00 PMDescriptionAs a Customer Care Duty Officer you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to...
-
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3256 - Officer Customer Care Call Center (Qatarization)Join to apply for the QNB3256 - Officer Customer Care Call Center (Qatarization) role at QNB Group.About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence...
-
Compassionate Animal Care Associate
26 minutes ago
Doha, Baladīyat ad Dawḩah, Qatar Pet Vet Care Hotel and Clinic Full timePet Vet Care Hotel and Clinic is seeking a highly skilled Veterinary Assistant to assist our veterinary team. As a Veterinary Assistant, you will provide essential support with nursing duties, including educating clients on pet health and overseeing continuity of care.Job OverviewThe successful candidate will be responsible for collaborating with team...
-
Customer Experience Innovator
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full timeThe Customer Experience Innovator will play a pivotal role in shaping the customer journey, ensuring that every interaction with the ground experience exceeds expectations. By focusing on innovative concepts and services from check-in to lounges, departures, and arrival experiences, this individual sets a new benchmark for customer experience.Key...
-
Customer Care Associate
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Valence Group Full timeJob DescriptionWe are seeking a highly skilled Customer Care Associate to join our team at Valence Group. As a key member of our service staff, you will play a vital role in delivering exceptional dining experiences to our guests.Key ResponsibilitiesGuest InteractionDevelop strong relationships with guests through personalized attention and exceptional...
-
Customer Care Duty Manager
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeAs Customer Care Duty Manager within Qatar Aircraft Catering Company, you will be responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. You will contribute towards and...
-
Banking Officer
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeAbout QNB GroupEstablished in 1964 as the first Qatari-owned commercial bank in Qatar, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region.The Group's presence extends to more than 31 countries across three continents, with a comprehensive range of advanced products and services.Key Responsibilities:Respond to incoming...
-
Aviation Customer Care Specialist
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeRole SummaryWe are looking for a highly motivated and experienced Duty Officer Customer Support to join our team at Qatar Airways. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Conduct quality checks to maintain QACC quality and hygiene standards.Map customer...
-
Customer Service Representative
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full timeQatar National Bank (QNB) is a leading financial institution in the Middle East and North Africa Region, seeking a Customer Service Officer to join its team. The role of the Customer Service Officer is responsible for assisting the Head of Card Customer Service to achieve set objectives and provide efficient, friendly, and quality service to cardholders and...
-
Qatar Airways Customer Care Professional
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob RoleWe are seeking a highly skilled and motivated individual to join our team as a Duty Officer Customer Support. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support.Main Accountabilities:Ensure QACC quality and hygiene standards are maintained.Map customer specifications in the system...
-
Customer Care Expert
1 hour ago
Doha, Baladīyat ad Dawḩah, Qatar International Academy for Intercultural Development Full timeAs a key member of our customer-facing team, you will play a vital role in shaping the customer experience at International Academy for Intercultural Development.Responsibilities:Develop and implement effective customer service strategies to improve satisfaction levelsBuild strong relationships with clients through regular communication and follow-upStay...
-
Chief Customer Officer
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Tandemsearch Full timeWe are seeking a talented Chief Customer Officer to join our team at Tandemsearch. In this critical role, you will be responsible for overseeing the development and execution of customer-centric strategies to drive business growth and profitability.The ideal candidate will have a deep understanding of customer behavior, preferences, and pain points, with...
-
Customer Service Excellence Officer
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timeAbout the JobPrecisionHire Solutions is currently seeking a skilled Customer Service Excellence Officer to join our team. As a key member of our team, you will play a crucial role in ensuring that our customers receive exceptional service and support.Key Responsibilities• Manage the day-to-day operations of the HIA Customer Contact Centre (CC) and Lost...
-
Patient Care Coordinator
2 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Seed Health And Wellness Qatar Full timeAbout UsAt Seed Health and Wellness Centre, we are committed to providing exceptional care and personalized healthcare for our patients. Our team is dedicated to creating a welcoming environment that fosters healing, balance, and overall well-being.Position OverviewWe are seeking a Patient Care Coordinator to serve as the first point of contact for our...
-
Regional Customer Experience Manager
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeResponsibilitiesRespond to customers in a timely manner according to local legislation. Respond to complaints and requests for information and assistance, interpret, and explain procedures and policies.Investigate and analyze all customer complaints from all communication channels available and independently respond to customer feedback in a timely manner in...
-
Customer Liaison Officer
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Alfardan Properties Full timeAbout UsWe are a leading luxury hospitality provider, committed to delivering exceptional service to our tenants and guests. As a Customer Liaison Officer, you will play a critical role in ensuring our tenants and guests have a seamless and enjoyable experience with us.Key Responsibilities:Tenant and Guest Support: Assist with daily tasks, including but not...
-
Customer Service Coordinator
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeJob ResponsibilitiesTanqeeb is seeking a professional Customer Service Coordinator to join our team.Provide premium service tailored to the individual needs of each customer.Manage the reception desk smoothly and efficiently, handling incoming and outgoing transactions with care.Ensure customer satisfaction at all times through prompt response and solution...
-
Chief Customer Service Officer
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the Role:We are seeking an experienced Chief Customer Service Officer to join our team at lxbfYeaa. In this role, you will be responsible for leading the development and implementation of a comprehensive customer-centric approach to service.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and reduce churn.Manage...
-
Customer Service Improvement Officer
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timeAbout the Role:At Hamad International Airport, we believe that success starts with exceptional people. We are keen on finding the right personnel who will be responsible for providing excellent customer service and terminal operation training, as well as conducting customer service and operational improvement campaigns, besides maintaining a customer-centric...