Helpdesk L2 Engineer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Responsibilities:
  1. Support Desktop PCs, Telephone systems, Wireless networks, and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop Infrastructure. Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
  2. Identify, log, and resolve technical problems with software applications or network systems.
  3. Documentation of tickets are to be updated completely and correctly.
  4. Identify potential changes and system improvements to present to IT Helpdesk Team Lead for consideration and implementation.
  5. Ensure that work is carried out within agreed service levels. Create, maintain, and distribute reports of progress to IT Help Desk Lead.
  6. Achieve User Satisfaction.
  7. On-time logging and tracking of tickets and monitor open ticket status.
  8. Escalate unresolved issues to IT Helpdesk Lead on breach of tickets.
  9. Ensure users' Emails, calls, and walk-ins are not missed.
  10. Enable and continually improve effective, efficient, and convenient communications.
  11. Target 66% first line/time resolution.
  12. Maintain the SLA above 97%.
  13. Faster resolution of Service Requests / Incidents.
  14. Increased First call closure rate.
  15. Build good rapport with the users.
Minimum Qualifications:
  • ITIL Foundation or equivalent certification.
Minimum Experience:
  • 8 years of hands-on experience in a Service Desk role.
Job-Specific Skills:
  • Basic knowledge and experience with AD and exchange hardening.
  • Basic knowledge and experience with MS Exchange management and security.
  • Basic knowledge and experience with PowerShell Scripting.
  • Basic knowledge and experience with Smart Tokens and Public Key Infrastructure.
  • Basic knowledge and experience with Protecting Admin Credentials and PowerShell JEA.
  • Basic technical implementation and support expertise in Antivirus, Windows 10 Deployment, and configuration.
  • Intermediate incident handling.
  • MCSA core infrastructure highly recommended.
  • Effective communication skills.
#J-18808-Ljbffr

  • L2 Network Engineer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mannai Corporation Full time

    An L2 Network Engineer is responsible for providing second-level support for network issues, troubleshooting complex network problems, and maintaining network infrastructure. The role involves working on network configurations, resolving escalated issues, and ensuring the stability, performance, and security of enterprise networks.ROLES &...

  • Network Engineer L2 Specialist

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar NETWORK CONSULTANCY SERVICES WLL [NCS] Full time

    Job DescriptionAt NETWORK CONSULTANCY SERVICES WLL [NCS], we are seeking a highly skilled Network Engineer L2 to join our team. This role requires a strong foundation in network engineering, with expertise in managing and optimizing network performance.Key Responsibilities:Manage and optimize network performance by analyzing traffic patterns and implementing...

  • Site Engineer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    Bachelor of Technology/Engineering (Civil)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe Site Engineer safely participates in the accomplishment of project objectives through planning and scheduling, resource allocation and management, cost control, technical direction, compliance with quality standards and procedures.Assist in project...

  • Helpdesk Administrator I

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Overview:Job Title: Helpdesk Administrator ILocation: Doha, QatarJob Responsibilities:Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:Provide Tier 1 technical support (performing initial trouble...

  • Helpdesk Administrator II

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job OverviewJob Title: Helpdesk Administrator IILocation: Doha, QatarJob ResponsibilitiesTrace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.The Job Responsibilities Include, But Are Not Limited To:Provide Tier 1 technical support (performing initial trouble...

  • Helpdesk Administrator I

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job OverviewJob Title: Helpdesk Administrator ILocation: Doha, QatarJob ResponsibilitiesTrace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.The Job Responsibilities Include, But Are Not Limited To:Provide Tier 1 technical support (performing initial trouble...

  • Helpdesk Administrator I

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Title: Helpdesk Administrator ILocation: Doha, QatarTrace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.Job Responsibilities:Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis, troubleshooting, and...

  • Helpdesk Administrator II

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Overview:Job Title: Helpdesk Administrator IILocation: Doha, QatarJob Responsibilities:Trace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:Provide Tier 1 technical support (performing initial trouble...

  • Helpdesk Administrator I

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Overview:Job Title: Helpdesk Administrator ILocation: Doha, QatarJob Responsibilities:Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:Provide Tier 1 technical support (performing initial trouble...

  • Helpdesk Administrator II

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Title: Helpdesk Administrator IILocation: Doha, QatarTrace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.Responsibilities:Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and...

  • Helpdesk Administrator I

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Full time

    Overview: Job Title: Helpdesk Administrator ILocation: Doha QatarJob Responsibilities: Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in DohaQatar.The job responsibilities include but are not limited to:Provide Tier 1 technical support (performing initial trouble...

  • System Support Engineer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full time

    About the PositionThe System Support Engineer position is designed for individuals who are passionate about delivering exceptional customer service and technical expertise. As a key member of our IT team, you will be responsible for providing first- and second-level technical support to end-users.Key ResponsibilitiesRespond to helpdesk requests and resolve...

  • Site Supervisor

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    Bachelor of Technology/Engineering (Civil)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe Site Supervisor manages civil construction of projects including all civil, building, structural engineering, and land surveying activities. Handle end to end projects encompassing planning, design, estimation, scope definition, finalization of...

  • IT Technical Specialist

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The Helpdesk IT supports the IT Dept. by providing resolutions to employees' calls and queries in a timely manner.Key ResponsibilitiesResponds to calls on the dedicated helpdesk contact number, understands the problem, logs the calls, advises the user of the resolution time, and follows up with the engineer.Identifies and resolves problems involving...

  • Network Engineer L2

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar NETWORK CONSULTANCY SERVICES WLL [NCS] Full time

    Manage and optimize network performance by analyzing traffic patterns and implementing necessary adjustments to maintain high availability.Troubleshoot complex network issues across various layers, using tools such as Wireshark and NetFlow to identify root causes.Assist in the design and deployment of network infrastructure, ensuring scalability and...

  • System Support Engineer

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    This role involves providing technical support to employees via the helpdesk contact number.Key CompetenciesExcellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong analytical and problem-solving skills.

  • Helpdesk Technical Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    **Job Overview:**We are seeking a highly skilled Helpdesk Administrator I to join our team in Doha, Qatar. The successful candidate will provide Tier 1 technical support and hands-on assistance to users on the AOC/CAOC floor.Key Responsibilities:Provide initial trouble ticket/call prioritization, diagnosis, analysis, troubleshooting, and resolution of basic...

  • Engineer IT Helpdesk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time

    Manage IT incidents in the incident management systemAct as the first point of contact for internal staff regarding IT issuesProvide professional and high-level customer service, escalating unresolved issues promptlyProvide Level 0/1 support for all applications and infrastructureRepair and upgrade PC hardware and software, including scheduled...

  • Engineer IT Helpdesk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time

    Manage IT incidents in the incident management systemProvide professional and high-level customer service ensuring unresolved issues are promptly escalatedRepair and upgrade PC hardware and software, including scheduled maintenancesMaintain inventory of equipment and software licences; update computers with latest service packs, patches and...

  • Technical Operations Coordinator

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    About UsTrace Systems Inc. is a leading provider of enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.Job DescriptionThe Client Services Lead will oversee daily operations of the helpdesk/client systems team, ensuring...