Senior Associate Retail Loans

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:

The incumbent will perform processing activities for new and rescheduled personal loans in line with the Group Retail Loans policies and procedures.

Essential Duties & Responsibilities:
  1. A. Shareholder & Financial:
    • Assist in meeting units' budget, controlling costs and achieving targeted levels of processing volumes.
    • Implement KPI's and best practices for Senior Associate, Retail Loans role.
    • Act within the limits of the powers delegated to the incumbent.
    • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  2. B. Customer (Internal & External):
    • Build and maintain strong and effective relationships with all other related departments and units to achieve the Group's goals/objectives.
    • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
    • Assist customers in all their queries on Bank's products and seek solutions to their requests.
    • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
    • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  3. C. Processes, Products, Regulatory:
    • Timely review all retail loan proposals or loans designated in accordance with set procedures for receiving, processing, checking and filing loans documentation.
    • Support the Supervisor of Retail Loan in critically reviewing all credit documents pertaining to new/Top up or rescheduled loans ensuring all necessary procedures/calculations have been taken with regards to personal/vehicle loan repayments, interest rate fixing, fees collection and payment scheduling, red flag any deficiencies for correction or rejection of retail credit proposal.
    • Liaise with Retail Banking Credit & Collections Department for rescheduling Retail loans and for the receipt of loan documentation, Group Compliance on QCB related compliance issues, and with the Group Risk as and when needed and according to the delegated authority.
    • Obtain and compile copies of loan applicants' credit history and other financial information.
    • Support the Supervisor of Retail Loans in the preparation of management information system (MIS) and other reports related to the credit process and portfolio.
    • Input all data in the core banking system when new personal loans/vehicle are created or rescheduled and topped up.
    • Handle large volume inquiries on loan status and reply balance verification from vendors, accountants and auditors.
    • Check the dealers, showrooms and insurance companies.
    • Possess a good knowledge of the Retail banking business, its products and related risks together with a good knowledge of retail credit operations and controls.
    • Seek improvements to current processes and recommend them to the Supervisor of Retail Loans.
    • Ensure high standards of confidentiality to safeguard commercially sensitive information.
Education / Experience Requirements:

Bachelor degree University Graduate / preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

At least 2 years of relevant experience, preferably within a highly rated international bank / with special emphasis in vehicle loans processing.

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