Front Desk Manager

3 weeks ago


Doha, Qatar The Ritz-Carlton Full time
  • Maintaining Guest Services andFront Desk Goals
  • Manages day-to-day operations,ensuring the quality, standards and meeting the expectations of thecustomers on a daily basis.
  • Develops specificgoals and plans to prioritize, organize, and accomplish yourwork.
  • Handles complaints, settling disputes,and resolving grievances and conflicts, or otherwise negotiatingwith others.
  • Supervises staffing levels toensure that guest service, operational needs and financialobjectives are met.
  • Ensures that regularon-going communication is happening with employees to createawareness of business objectives and communicate expectations,recognizes performance, and produces desiredresults.
  • Understands the impact of department soperations on the overall property financial goals and objectivesand manages to achieve or exceedgoals.
  • Supporting Management of Front DeskTeam
  • Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity;leads by example.
  • Encourages and buildingmutual trust, respect, and cooperation among teammembers.
  • Serving as a role model to demonstrateappropriate behaviors.
  • Supervises and managesemployees. Manages all day-to-day operations. Understands employeepositions well enough to perform duties in employees'absence.
  • Establishes and maintains open,collaborative relationships with employees and ensures employees dothe same within the team.
  • Supervises all areasof the Front Office in the absence of the Front Office or AssistantFront Office Manager.
  • Ensuring ExceptionalCustomer Service
  • Provides services that areabove and beyond for customer satisfaction andretention.
  • Improves service by communicatingand assisting individuals to understand guest needs, providingguidance, feedback, and individual coaching whenneeded.
  • Responds to and handles guest problemsand complaints.
  • Sets a positive example forguest relations.

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