Spa Manager

3 weeks ago

AlJumayliyah, Qatar Hilton Full time

• Manage overall operations of thespa • Manage and carry out procedures, have currentknowledge of treatments, and ensure all treatments comply withcurrent legislation and company standards • Ensure clientexperience is proficient including bookings, payments, andconsultation cards • Managing spa team members and beautytherapists to ensure high motivation, provision of high qualityservice and ongoing development • Drive team to meet andexceed agreed revenue targets through a creative approach todelivering alternative programmes to core fitness-based schemes• Meeting department annual budget and be accountable formaintaining and operating within financial targets as well as netmovement • Manage customer feedback effectively to ensurecontinuous service and programme improvement • Instillbrand values and standards to maintain quality on a daily basis• Liaise with other hotel departments • Ensurecustomers and guests receive friendly and consistent personalisedservice from all team members • Respond to audits toensure continual improvement is achieved • Maintainawareness of department security related to cash, stock andequipment and ensure all department procedures are followed• Ensure health, safety and COSHH regulations are compliedwith and club rules are observed by members, clients and guestsWhat are we looking for? A Spa Manager serving Hilton brands isalways working on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain theattitude, behaviours, skills, and values that follow: •Management experience within the spa industry • Ability tomeet financial targets • Ability to work under pressure• Excellent grooming standards • Willingness todevelop team members and self • Flexibility to respond toa range of different work situations • Ability to work onyour own or in teams It would be advantageous in this position foryou to demonstrate the following capabilities and distinctions: :• Knowledge of the local market • Relevantqualifications What will it be like to work for Hilton? Hilton isthe leading global hospitality company, spanning the lodging sectorfrom luxurious full-service hotels and resorts to extended-staysuites and mid-priced hotels. For nearly a century, Hilton hasoffered business and leisure travelers the finest inaccommodations, service, amenities and value. Hilton is dedicatedto continuing its tradition of providing exceptional guestexperiences across its global brands. Our vision “to fillthe earth with the light and warmth of hospitality”unites us as a team to create remarkable hospitality experiencesaround the world every day. And, our amazing Team Members are atthe heart of it all

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