Call Center Workforce Management

Responsiblity:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand...

**Previous Experience as a Manager is Mandatory.** **Job description** - **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. -...

**Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. - **Training and Development**:Train new hires and provide ongoing coaching...

Attending calls from customers/ Tenants professionally and responding to inquiries and complaints. - Receiving calls and registering service request. - Handling and resolving customer complaints. - Monitoring open jobs and updating clients regarding open jobs. - Assisting and guiding technicians regarding their assigned schedule for the day. - Identifying,...

**Job Overview**: **Responsibilities**: - Answer incoming calls and respond to customer inquiries promptly and professionally. - Provide information about products, services, and company policies to customers. - Assist customers with placing orders, processing payments, and resolving issues. - Follow call scripts and guidelines to ensure consistency and...

Answering or making calls toclients to learn about and address their needs, complaints, orother issues with products orservices.Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.Engaging inactive listening with callers, confirming or clarifying informationand diffusing angry...

Telemarketing/Call center Speaks Arabic and English fluently. Experienced minimum 5 years. Sales/customer service in Call center. Can work from 9am-9pm with 1 hour break. Good communication skills. Fast learner and can work immediately. With working visa and NOC or family sponsorship or Freelance. **Salary**: From QAR5,000.00 per month Ability to...

Responsiblity:Answering ormaking calls to clients to learn about and address their needs,complaints, or other issues with products orservices.Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.Engaging inactive listening with callers, confirming or clarifying informationand...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

To answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer. You will also inform customers of the product terms and features and...

Must Haves:• 2+ years of high volume (80+) call center experience, ideally includes some outbound call center experience• 1+ year remote work experience• No more than 3mo work gap since last role• Have been in past positions for 1+ years (do not want candidates who have been in consecutive short contracts)• Needs to be tech savvy:...

call center agent (immediately) 3 year experience Female Bilingual(Arabic and English) نوع الوظيفة: دوام كامل Ability to Commute: - Doha (مطلوب) Ability to Relocate: - Doha: Relocate before starting work (مطلوب)

Manage large volumes of incoming and outgoing calls in a timely mannerFollow communication "scripts" when dealing with different topicsDetermine customer needs, clarify information, research each issue, and provide solutions and/or alternativesSeize opportunities to sell products as they ariseBuild sustainable relationships and engage customers by taking...

We are seeking a dedicated Call Center Agentto join our team. The ideal candidate will be responsible forhandling inbound and outbound calls, addressing customer inquiries,and providing efficient and effective customer service. This rolerequires excellent communication skills, a customer-orientedapproach, and the ability to resolve...

We are seeking a dedicated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing efficient and effective customer service. This role requires excellent communication skills, a customer-oriented approach, and the ability to resolve issues promptly.Key...

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

We need a skilled call center to join our team, providing top-notch service by handling incoming calls, addressing customer questions and complaints, and ensuring a positive experience for every caller. - include managing CRM records - following up with operation team You'll need excellent communication skills, CRM proficiency Fluency in English is a...

MustHaves:• 2+ years of highvolume (80+) call center experience, ideally includes some outboundcall center experience• 1+ year remotework experience• No more than 3mo workgap since last role• Have been in pastpositions for 1+ years (do not want candidates who have been inconsecutive short contracts)• Needs tobe tech savvy: experience working with...

Leading Medical Group Looking for a Receptionist and Call Center Agent. (Female only) - Philippine national only. - Experience in Medical Centers Reception. - Preferred who has Medical Experience or Medical Study. **Job Types**: Full-time, Contract Contract length: 12 months Ability to commute/relocate: - Doha: Reliably commute or planning to relocate...

**Position: Call Center Agent** **Start date: As soon as possible** **About Us** PHI MEDCARE is a private medical center in Qatar which specializes in Single Day Surgery, Plastic Surgery, Dermatology, Ears-Nose-Throat Clinic (ENT), Pharmacy and Laboratory. We are committed to bringing quality medical and surgical services and add values in the healthcare...