Customer Service Executive
2 weeks ago
3+ years of work experience in customer service
- Verbal Communication: Clear and articulate verbal communication is crucial for conveying information and understanding customer needs.
- Strong problem-solving skills to assess customer issues and find effective and efficient solutions.
- Patience is essential, especially when dealing with frustrated or upset customers. The ability to remain calm and composed is crucial.
- Flexibility to adapt to different customer personalities, situations, and changing work environments.
- Comprehensive understanding of the company's products or services to provide accurate and helpful information to customers.
- Resilience in the face of challenges, setbacks, or difficult interactions, maintaining a positive attitude.
- A positive and customer-focused attitude that contributes to a pleasant customer experience.
- Attention to detail in accurately recording and documenting customer interactions and issues.
- Basic technical skills to navigate customer service systems, databases, and other tools efficiently.
- Awareness and sensitivity to cultural differences, especially in global or diverse customer service settings.
- Skill in handling conflicts and finding resolutions that align with company policies and customer satisfaction.
Ability to Relocate:
- Doha: Relocate before starting work (required)
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