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SPA Reception

2 months ago

Doha, Qatar Accor Full time

SPA Reception
Job Description

  • Answer the phone promptly and use the guest’s name throughout the phone conversation
  • Acknowledge and greet everyone who enters and leaves spa failities
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Be responsible for scheduling tours, spa day packages, treatments and personal training
  • Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
  • Be responsible for the sale of gift vouchers and their redemption
  • Be responsible for pre and post treatment advice for clients when booking appointments
  • Be responsible for stating important contraindications when booking appointments
  • Schedule bookings for the members and guests to the required standard
  • Ensure that all new clients fill in a spa consultation card and keep this record updated with current information
  • Ensure that all spa reception areas are maintained to high standards of cleanliness
  • Ensure that all equipment is serviced as part of a preventative maintenance program
  • Be responsible for achieving retail sales
  • Be responsible for processing bill payments and receipts
  • Be an example to the staff of personalized service, positive attitude and professionalism
  • Assist during spa promotions and events
  • Ensure all displays are changed regularly
  • Properly open and close spa each day according to Standard Operating Procedures
  • Utilize spa computers with skill and proficiency
  • Maintain a Spa Desk Bank
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
  • Maintain a clean; safe, fully stocked and well organized work area
  • Maintain a positive attitude and contribute toward a quality work environment
  • Assist in all areas of spa operation as requested by management
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention
  • Be responsible for all retail stock security
  • Be responsible for recording all the necessary information in the spa soft computer system
  • Be responsible for cancellation bookings and waiting list for members and guests
  • Be responsible for recording member and guest comments
  • Monitor usage of the facilities and type of usage
  • Ensure correct records are kept for member and guest visits, treatments and purchases
  • Be responsible for all daily takings and usage reports

Qualifications

  • Arabic Speaker is highly preferred
  • Minimum of 7 years’ experience within a 5* or Luxury hotel SPA or hotel reception (can be customer services as well) working with Opera
  • Minimum of 1 year in-charge/coordinator of the SPA reception will be a plus
  • High school diploma is required
  • Aware and experience needed taking and handling Inventories of medium to large Retail areas
  • Excellent customer service and phone skills
  • Able to handle Daily, Weekly and Month End reports

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