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Analyst IT Service Desk

2 months ago

alGhuwayriyah, Qatar PUMA Group Full time

Position: Analyst I IT Service Desk YOUR TALENT: 1-3 years providing end-user support to a large end-user base in a remote-working environment College level degree in computer related technologies or demonstrated equivalent experience Exceptional customer service and interpersonal skills and the ability to adapt in a face-paced environment Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration and hands-on experience configuring and troubleshooting Dell/HP/Apple laptops/desktops and iPhones Experience with computer imaging processes, Symantec Endpoint or Microsoft Defender, Adobe Creative Suite Understanding of basic network principles as well as protocols and services such as IP, DNS and DHCP Knowledge of Cisco Meraki network equipment, Retail POS systems, and macOS a plus #J-18808-Ljbffr

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