Bell Boy

1 month ago

Doha, Qatar Accor Full time
Bell Boy

Job Description

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

  • Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly, and specially abled guests
  • Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly
  • Attend review of daily event sheet with Bell Captain and be familiar with regular guests
  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information
  • Assist Valet Parkers in issuing valet tickets to guests
  • Direct flow of traffic at hotel driveways ensuring maximum safety
  • Coordinate with security for the strict implementation of safety procedures
  • Handle guests’ luggage promptly and professionally, using safe handling techniques
  • Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts
  • Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby
  • Ensure that all luggage is retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move
  • Respond to queries positively
  • Follow department policies, procedures and service standards, including all safety policies
  • Report “Lost & Found” items
  • Perform other duties as assigned and requested

Qualifications

  • Service focused personality is essential; customer related experience an asset
  • Ability to work well under pressure in a fast-paced environment
  • Excellent communication skills and a professional presentation
  • Ability to work cohesively with fellow colleagues as part of a team

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