Hostess
6 months ago
Hostess
Job Description
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:
- Provides a friendly and personalized welcome for guests
- Offers attentive service and adapts to any constraints guests may have
- Heeds any remarks made by guests and ensures follow-up
- Establishes good relations with guests, offering advice and fostering customer loyalty
- Completes the following tasks:
- Prepares the welcome desk and seat allocation. Takes the reservations and maintains reservation book
- Welcomes guests and provides the best seats available
- Cleans and tidies the restaurant and preparation after closing
- Before every work shift, finds out about dish composition and any shortages
- Organizes his/her work to suit fluctuations in numbers, events, and guests
- Ensures the equipment used remains in good condition
Qualifications
- Previous service experience is an asset
- Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.
- Guest-oriented, service-minded, and attention to quality
- Sales acumen
- Dynamic
- Good presentation
- Thorough and organized approach
- Creative
- Knowledge about Point of Sale System is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remain calm and courteous at all times
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