Hostess

6 months ago


Doha, Qatar Accor Full time

Hostess
Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

  • Provides a friendly and personalized welcome for guests
  • Offers attentive service and adapts to any constraints guests may have
  • Heeds any remarks made by guests and ensures follow-up
  • Establishes good relations with guests, offering advice and fostering customer loyalty
  • Completes the following tasks:
  • Prepares the welcome desk and seat allocation. Takes the reservations and maintains reservation book
  • Welcomes guests and provides the best seats available
  • Cleans and tidies the restaurant and preparation after closing
  • Before every work shift, finds out about dish composition and any shortages
  • Organizes his/her work to suit fluctuations in numbers, events, and guests
  • Ensures the equipment used remains in good condition

Qualifications

  • Previous service experience is an asset
  • Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.
  • Guest-oriented, service-minded, and attention to quality
  • Sales acumen
  • Dynamic
  • Good presentation
  • Thorough and organized approach
  • Creative
  • Knowledge about Point of Sale System is an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remain calm and courteous at all times


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