FB Senior Sales Manager

4 weeks ago


Doha, Qatar Marriott Hotels Resorts Full time
  • Understanding Market Opportunities & Driving Revenue
  • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
  • Partners with group/catering counterpart to effectively manage the business opportunity.
  • Responds to incoming group/catering opportunities for the property that are outside parameters of the .
  • Handles all opportunities if property does not participate in an EBC.
  • Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals.
  • Focuses efforts on group/catering accounts with significant potential sales revenue.
  • Develops effective group/catering sales plans and actions.
  • Designs, develops and sells creative catered events.
  • Maximizes revenue by upselling packages and creative food and beverage.
  • Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Providing Exceptional Customer Service
  • Handles complex business with significant revenue potential as well as significant customer expectations.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Provides excellent customer service in order to grow share of the account.
  • Executes brand s Customer Service Standards and property s Brand Standards.
  • Executes and supports the business Customer Service Standards and property s Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

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