Customer Support Specialist Customer Support Management
3 weeks ago
At Boeing we innovate and collaborate to make the world a better place. From the seabed to outer space you can contribute to work that matters with a company where diversity equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming respectful and inclusive with great opportunity for professional growth. Find your future with us.
At Boeing we innovate and collaborate to make the world a better place. From the seabed to outer space you can contribute to work that matters with a company where diversity equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming respectful and inclusive with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in Doha Qatar. This position is part of the Boeing Global Services Supply Chain Execution organization and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.
Position Responsibilities:
Creates maintains and advances customer relationships develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings phone calls emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status changes or improvements of orders and follows up with customers on issues related to their accounts.
Uses multiple Boeing systems in a fastpaced environment.
Responds to customer inquiries and provides information regarding Boeing products services processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters tracks monitors and coordinates customer material delivery requirements and returns for customer orders.
Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts provisioning products or related services.
Analyzes customer spare parts requirement inquiries facilitates responses and resolves delivery problems.
Monitors and shares key performance metrics with customers and internal partners
Interfaces with customers and internal Boeing resources.
Basic Qualifications (Required Skills/Experience):
Understands supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problemsolving skills
Ability to work and collaborate cross functionally across multiple organizations
Eager to learn and grow
Ability for minimal travel domestically and internationally
Preferred Qualifications (Desired Skills/Experience):
Experience in the Aerospace industry
SAP knowledge
Engineering / Technical experience
Account management customer support experience
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 or more years related work experience or an equivalent combination of education and experience (e.g. Master2 years related work experience 8 years related work experience etc.)
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
This requisition is for an international locally hired position in Doha Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidates ability to satisfy all Qatar labor and immigration formalities
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race color ethnicity religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military and veteran status or other characteristics covered by applicable law.
We have teams in more than 65 countries and each person plays a role in helping us become one of the worlds most innovative diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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