Quality Monitoring Agent
1 month ago
SUMMARY DESCRIPTION : The role holder is responsible for calls and other customer interactions monitoring and quality assurance activities. RESPONSIBILITIES: • Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction. • Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all cross-functional departments, as developed by the Head of Call Center Quality Assurance. • Conducts surveys and ensures accurate recording of customer details through phone calls by the call center agents. • Ensures effective maintenance of the call centers’ quality assurance database. • Carries out and ensures the compliance of all activities within the Call Center Quality Assurance Section are in-line with health and safety regulations. • Handles quality observation activities for customer phone calls (Arabic and English), to ensure that call center agents answer all calls in compliance with quality standards. KNOWLEDGE, SKILLS, AND EXPERIENCE: • Bachelor’s degree or equivalent in any discipline • 5 years of experience in customer Service and 2 years as same level • Proficient knowledge of customer service, and standard office practices and procedures. • Proficient computer skills. • Proficient standard office equipment skills. • Strong people skills
We have other current jobs related to this field that you can find below
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Quality Monitoring Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar ECCO Full timeSUMMARY DESCRIPTION :The role holder is responsible for calls and other customer interactions monitoring and quality assurance activitiesRESPONSIBILITIES: Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction. ...
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Cargo Customer Services Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Cargo Customer Service Agent to be based in Doha, Qatar. You will be responsible to handle import and transit documentation. Notifies consignee of the arrival of freight and collects payment for handling charges. Accepts cargo based on IATA regulations. Attend on queries and email...
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Airline Customer Contact Centre Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...
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Quality Control Officer
3 weeks ago
al-Ghuwayriyah, Qatar Tanqeeb Full timeGeneral and Task Management • Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty) • Identify root cause and instigate permanent corrective actions for product quality issues • Work with internal and external stakeholders to resolve quality issues that arise as quickly and...
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Guest Service Agent
2 weeks ago
al-Jumayliyah, Qatar power international holding Full timeJob Summary The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and...
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Guest Service Agent
4 weeks ago
al-Jumayliyah, Qatar power international holding Full timeJob Summary • The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and...
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Cluster Reservations Agent
3 months ago
Al-Wakrah, Qatar MINOR Hotels Full timeAs Cluster Reservations Agent you will directly support the Cluster Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing...
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Quality Auditor II
4 weeks ago
al-Jumayliyah, Qatar Vectrus Full timeOverview • **This position is physically located in Qatar in support of LOGCAP*** Quality Auditor II is responsible for performance monitoring of program functional areas. Quality Auditor II independently performs audit surveillances of Program internal procedures, Statements of Work (SOW), and other governing documents to ensure compliance and...
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Lead Monitoring Engineer
2 weeks ago
al-Jumayliyah, Qatar Source Technology Full timePosition: Lead Monitoring Engineer Jobs | Source Technology Lead Monitoring Engineer Jobs In Ajman | Source Technology About the job Established nearly a decade ago, we operates in the sphere of digital entertainment technology and services. We're proud of our international team of over 600 dedicated professionals who deliver high-quality content, including...
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Lead Monitoring Engineer
4 weeks ago
al-Jumayliyah, Qatar Source Technology Full timePosition: Lead Monitoring Engineer Jobs | Source Technology Lead Monitoring Engineer Jobs In Ajman | Source Technology About the job Established nearly a decade ago, we operates in the sphere of digital entertainment technology and services. We’re proud of our international team of over 600 dedicated professionals who deliver high-quality content,...
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Cluster Reservation Royal Services Agent
4 weeks ago
al-Ghuwayriyah, Qatar Raffles Bali Full timeCompany Description#BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By...
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Cluster Reservations Agent
2 weeks ago
Al-Wakrah, Qatar Tivoli Full timeCompany Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...
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Airport Operations Agent
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeWe at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar through exclusive offerings and a constant focus on quality, with a customer-first approach. As an Airport Operations Agent you will be providing face to face assistance to all Discover Qatar customers at assigned locations within Hamad International Airport. As part...
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Quality Auditor II
2 weeks ago
al-Jumayliyah, Qatar Vectrus Full timeOverview This position is physically located in Qatar in support of LOGCAP Quality Auditor II is responsible for performance monitoring of program functional areas. Quality Auditor II independently performs audit surveillances of Program internal procedures, Statements of Work (SOW), and other governing documents to ensure compliance and continuous...
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Cargo Customer Services Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeQatar Aviation Services – Cargo is currently recruiting for Cargo Customer Service Agent to be based in Doha, Qatar. You will be responsible to handle import and transit documentation. Notifies consignee of the arrival of freight and collects payment for handling charges. Accepts cargo based on IATA regulations. Attend on queries and email correspondence...
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Airline Customer Contact Centre Agent
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...
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Cluster Reservations Agent
2 weeks ago
Al Wakrah, Al Wakrah, Qatar Tivoli Full timeCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job Description:As...
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al-Ghuwayriyah, Qatar OKX Full time# What We Look For In You: 📍Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Human Computer Interaction, AI, NLP, etc. 📍Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic...
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Contact Center Manager
4 weeks ago
al-Ghuwayriyah, Qatar Hamad Medical Corporation Full timeJob Description: Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity. As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner. This...
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Female Procurement Officer
2 weeks ago
al-Ghuwayriyah, Qatar PrecisionHire Solutions Full timeFemale Procurement Officer - HJH About the jobOrganizing demand planning based on all retail sales, professional and club consumable items.Raising purchase requests in the system for approval at the item level.Negotiating and liaising with suppliers for better terms and tracking shipment details.Raising purchase orders for approval at the item level,...
