Quality Monitoring Agent

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar ECCO Full time

SUMMARY DESCRIPTION :
The role holder is responsible for calls and other customer interactions monitoring and quality assurance activities

RESPONSIBILITIES:

  • Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction.
  • Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all cross-functional departments, as developed by the Head of Call Center Quality Assurance.
  • Conducts surveys and ensures accurate recording of customer details through phone calls by the call center agents.
  • Ensures effective maintenance of the call centers' quality assurance database.
  • Carries out and ensures the compliance of all activities within the Call Center Quality Assurance Section are in-line with health and safety regulations.
  • Handles quality observation activities for customer phone calls (Arabic and English), to ensure that call center agents answer all calls in compliance with quality standards

KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • Bachelor's degree or equivalent in any discipline
  • 5 years of experience in customer Service and 2 years as same level
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Strong people skills


  • al-Ghuwayriyah, Qatar ECCO Full time

    SUMMARY DESCRIPTION : The role holder is responsible for calls and other customer interactions monitoring and quality assurance activities. RESPONSIBILITIES: • Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer...


  • Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full time

    Qatar Aviation Services – Cargo is currently recruiting for Cargo Customer Service Agent to be based in Doha, Qatar. You will be responsible to handle import and transit documentation. Notifies consignee of the arrival of freight and collects payment for handling charges. Accepts cargo based on IATA regulations. Attend on queries and email correspondence...


  • Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full time

    Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through...


  • Baladīyat al Ghuwayrīyah, Qatar Tanqeeb Full time

    General and Task Management Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty) Identify root cause and instigate permanent corrective actions for product quality issues Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as...


  • Baladīyat al Ghuwayrīyah, Qatar north oil company Full time

    ACCOUNTABILITIES To coordinate FOP Entities contractual activities, ensure required Contracts are in place and monitor contractual quality compliance. To prepare the FOP Entities annual budget, coordinate the monthly actuals variances analyzes and review with all sections. To ensure Department procedures are in place, validated and populated in the CMS....


  • Baladīyat al Ghuwayrīyah, Qatar MACE Group Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our Consult business we harness our unique combination of...


  • Baladīyat al Ghuwayrīyah, Qatar Raffles Bali Full time

    Company Description#BeLimitless We are farmore than a worldwide leader. We welcome you as you are and you canfind a job and brand that matches your personality. We support youto grow and learn every day, making sure that work brings purposeto your life, so that during your journey with us, you can continueto explore Accor s limitless possibilities. By...


  • Baladīyat al Ghuwayrīyah, Qatar Raffles Bali Full time

    Company Description#BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By...


  • Baladīyat al Ghuwayrīyah, Qatar north oil company Full time

    ACCOUNTABILITIES To coordinate FOPEntities contractual activities, ensure required Contracts are inplace and monitor contractual quality compliance. Toprepare the FOP Entities annual budget, coordinate the monthlyactuals variances analyzes and review with all sections.To ensure Department procedures are in place, validated andpopulated in the CMS. Coordinate...


  • Baladīyat al Ghuwayrīyah, Qatar OKX Full time

    # What We Look For In You: Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Human Computer Interaction, AI, NLP, etc. Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic...

  • Marketing Manager

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar Nathan & Nathan Full time

    Responsibilities: Designcomprehensive marketing plans for each brand, ensuring timelyexecution and alignment with business objectives. Evaluate SKUperformance and devise strategies to stimulate growth, implementingmeasures as needed. Analyze brand performance across differentmarkets and devise actionable plans to achieve growth targets.Monitor competitors'...

  • Marketing Manager

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar Nathan & Nathan Full time

    Responsibilities: Design comprehensive marketing plans for each brand, ensuring timely execution and alignment with business objectives. Evaluate SKU performance and devise strategies to stimulate growth, implementing measures as needed. Analyze brand performance across different markets and devise actionable plans to achieve growth targets. Monitor...


  • Baladīyat al Ghuwayrīyah, Qatar Hamad Medical Corporation Full time

    Job Description: Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity. As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner. This...

  • Guest Service Agent

    2 weeks ago


    al-Jumayliyah, Qatar power international holding Full time

    Job Summary The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and...

  • Guest Service Agent

    4 weeks ago


    al-Jumayliyah, Qatar power international holding Full time

    Job Summary • The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and...


  • Al-Wakrah, Qatar MINOR Hotels Full time

    As Cluster Reservations Agent you will directly support the Cluster Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing...

  • Quality Auditor II

    4 weeks ago


    al-Jumayliyah, Qatar Vectrus Full time

    Overview • **This position is physically located in Qatar in support of LOGCAP*** Quality Auditor II is responsible for performance monitoring of program functional areas. Quality Auditor II independently performs audit surveillances of Program internal procedures, Statements of Work (SOW), and other governing documents to ensure compliance and...

  • Events Manager

    2 weeks ago


    Baladīyat al Ghuwayrīyah, Qatar Hilton Full time

    Specifically, you would be responsible for performing the following tasks to the highest standards: Maximise all Meeting & Events Sales revenue opportunities through up selling of function items Closely monitor accounts revenue and business production for Wedding accounts Report to the GC&E Director on potential markets needing coverage Meet and welcome...


  • al-Jumayliyah, Qatar Source Technology Full time

    Position: Lead Monitoring Engineer Jobs | Source Technology Lead Monitoring Engineer Jobs In Ajman | Source Technology About the job Established nearly a decade ago, we operates in the sphere of digital entertainment technology and services. We're proud of our international team of over 600 dedicated professionals who deliver high-quality content, including...


  • al-Jumayliyah, Qatar Source Technology Full time

    Position: Lead Monitoring Engineer Jobs | Source Technology Lead Monitoring Engineer Jobs In Ajman | Source Technology About the job Established nearly a decade ago, we operates in the sphere of digital entertainment technology and services. We’re proud of our international team of over 600 dedicated professionals who deliver high-quality content,...