Restaurant Manager
1 month ago
One of our esteemed client, a premier F&B establishment in Qatar, is seeking a dynamic and experienced Restaurant Manager . The successful candidate will be responsible for upholding impeccable service standards, ensuring utmost customer satisfaction, managing staffing requirements, addressing operational needs, and achieving financial targets. Responsibilities • Ensures that the staff deliver the brand promise and always provide exceptional guest service. • Ensures that the staff provide excellent service to internal customers in other departments. • Observes employee-guest interactions and coaches staff in guest service skills as necessary. • Ensures that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily. • Ensures that the outlet is operated in line with goals to maximizes profitability while delivering on the brand promise. • Assists the Director of F&B Operations in preparing the Annual Business Plan and budget for the outlet. • Supports the Director of F&B Operations in analysing outlet business performance to facilitate accurate and meaningful forecasting. • Seizes marketing and promotional opportunities to raise awareness and drive outlet revenues. • Proactively supports the Director of F&B Operations and Client's Head of Marketing & Communications to implement the Annual Marketing Plan for F&B operations. • Manages the outlet, pursuing excellence and quality in all aspects of the operation. • Coordinates proactively and collaboratively with consultant-partner organizations to implement restaurant concept and ensure full delivery of brand promise. • Ensures that the outlet and surrounding area is always kept clean and organized. • Oversees the preparation and implementation of outlet manpower rosters to effectively meet operational needs. • Monitors outlet operations, especially during peak business periods, making resourcing adjustments where necessary. • Supports banqueting and other activities as assigned by the Director of F&B Operations. • Performs any other duties assigned by the Director of F&B Operations as necessary. • Encourages and motivates employees, building trust, respect, and cooperation within the team. • Ensures that a positive and harmonious work environment is maintained within the operation. • Reviews and approves all HR-related issues ranging from staff personal issues (leaves, loan approvals) to manpower planning. • Supports the Director of F&B Operations with the recruitment, selection, and orientation of outlet staff. • Ensures that staff follow all company and local policies, rules, and regulations, including those related to health and safety, security, etc. • Attends training sessions when required and keeps up to date with industry developments/practices
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