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Claims Officer

1 month ago

Doha, Qatar Precision Hire Solution Full time

Job Summary and Purpose

Monitor and timely process claims related to Nakilats commercially managed fleet collaborate and align with all related stakeholders internally to get the best possible outcomes via the charterparty terms and/or support in negotiations with the relevant counterparties.

Accountabilities

Core Accountabilities:

1. Build a wellestablished knowledge of charter parties and their commercial implications in any regard that may result in exposure to claims.
2. Monitor the performance of the vessels against the charter parties and highlight any areas that may result in any demurrage and offhire claims as necessary.
3. Monitor the performance of the vessels in line with charter party warranties and generate a monthly summary report highlighting any areas of over/underperformance (actual and potential). Further followup immediately with the vessels technical manager to address any underperformance observations or concerns.
4. Recommend actions to resolve performance issues and continuously work towards the performance and efficiency of the fleet of ships.
5. Monitor track and execute relevant cost reimbursement claims to charterers while liaising with the relevant internal stakeholders i.e. Insurance Finance Fleet etc.
6. Provide relevant documents and information to successfully address any audit (internal and/or external) requirements.
7. Support post fixture operators by ensuring compliance with charter party terms.
8. Ensure compliance with proper procedures regarding management and approval of claims with refence to the respective and relevant internal lines of approval.
9. Monitor and track the Charterers accounts in collaboration with Finance from a financial perspective to highlight any areas of concern where transactions would need attention. i.e. Hire claims cost reimbursement etc.
10. Facilitate regular meetings with Charterers for business discussions on the topic of claims as required.

Legal and Insurance:
11. Review terms of Charter Party with Legal and Insurance functions and ensure that companys interests are protected by ensuring necessary insurance coverage is in place proper defense is arranged through vessels P&I Club and finally seek reimbursement of relevant expenses from charterers as per charter party clauses.
12. Negotiate TCP claims seek legal advice and provide recommendation to Head of Chartering.

Planning:
13. Use all possible means for voyage planning including the use of software tools to monitor and coordinate all activities related to voyage. Also analyze variance between the voyage plans versus the actual plan while generating report for the Head of Chartering.
14. Support the team in coordinating the periodical meetings with vessels technical manager to address any technical/operational issues which could have a commercial impact as well as address any customers concerns.
15. Support the team in in coordinating timely between Charterers and vessels technical manager to conduct any Owners related matters (e.g. SIRE Crew change spares delivery lube oil supply) with minimum deviation and minimum (target zero) offhire.

Accountabilities 2

Generic Accountabilities:

Quality Health Safety & Environment (QHSE):
16. Adhere to all relevant SHEQ policies procedures instructions and controls so that NAKILAT provides a safe world class secure and environmentally responsible service to customers the public and its own people.

Policies Systems Processes & Procedures:
17. Implement approved policies processes and procedures and provide instructions to subordinates to ensure their proper implementation.
18. Recommend updates for the divisions relevant P&Ps for claims as deemed appropriate to cope with evolving business needs.
Others
19. Support the Senior Chartering Officers operators by ensuring compliance with charter party terms.
20. Support in collecting data to prepare relevant board packages (for each JV/Operator in Nakilat fleet).
21. Carry out any other duties as directed by the immediate supervisor.

Accountabilities 3Accountabilities 4Competencies Achievement Oriented Intermediate Collaboration & Team Work Intermediate Customer Centricity Intermediate Drive Vision Intermediate Empower & Nurture Talent Intermediate Interactive Communication Intermediate Solution Oriented Intermediate Analytics and Reporting Practitioner Business Development Practitioner Business Impact Analysis Practitioner Business Risk Practitioner Chartering and Commercial Management Practitioner JV Stakeholders Management Practitioner Key Result Areas
  • Proper utilization of commercially managed fleet by identification minimizing claims exposure.
  • Policies and procedures compliance and timely processing of charterer account items.
  • Management of deviations in the vessels voyages or performances in coordinate with Charterers via Senior Chartering Officer
  • Summarize such deviations claims over/underperformances that tracks progress of claim management by way of commercial exposure and timeliness of actions.
  • Optimize Charterer accounts in terms of financial items; hire claims reimbursement claims etc.
Interactions and Working Relations Internal :
  • Fleet Division for technical and operations support to vessel performance.
  • Accounts/Finance/Treasury Ops for hire remittance receipt and payment to vendors
  • Legal / Insurance for contract review claims insurance and P&I matters
External :
  • Charterers for performance and claims discussions
  • JV partners
  • Agents for port information vessel activities at port
  • Bunker brokers/traders for secure bunkers for vessel and update on bunker price
  • Shipowners
  • Shippers
  • Receivers
  • Traders
  • Port Agencies worldwide
Financial Authorities
  • As per TOFA
Qualifications Experience and Job Skills Qualifications:
  • Degree in Business/Economics/Technical of Marine Engineering or any other relevant field.
  • Diploma in ship management and operations (ICS preferred).
  • Diploma in ship chartering (ICS preferred).
Experience:
  • A minimum of 4 years of relevant experience as a charterer shipping and commercial operator in a shipowning company chartering desk trading desk International Oil & Gas Company or brokerage house.
  • Ideally most recent position should involve commercial and postfixture operations of vessels preferably LNGCs VLGCs or tankers.
Job Specific Skills:
  • Experience in contracts and claims negotiation will be an added advantage.
  • Good knowledge of Shipping Commercial management Chartering and Postfixture Operations.
  • Good record of leading and managing claims negotiations and minimizing commercial exposure.
Claims Officer Department: Commercial City: 1101


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