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Recreation Supervisor

2 months ago

Doha, Qatar Accor- North & Central America Full time

Guest Quality and Operational Excellence

  • Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
  • Ensure the facility is in peak condition and clean at all times.
  • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
  • Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
  • Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
  • Deal with any guest complaints, comments or concerns with discretion and urgency.
  • Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
  • Ensure lighting and music levels are correctly set and maintained.
  • Knowledgeable of the spa’s and recreation reservation systems, POS system, operation & control of systems and equipment.
  • Maintain the professional set up of all guest access areas, and any supporting facilities.
  • Remove any dishes left by the guests and clean them.
  • Ensure all areas are stocked as per standard with appropriate supplies.

Qualifications

Education and Experience

  • Work experience in pool, recreation and fitness areas of a leading membership club.
  • 5-star luxury experience is an asset.
  • Minimum of 2 years’ experience in the fitness industry or hospitality.
  • CPR – Basic Rescuer

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