Client Service and Marketing Executive
22 hours ago
A leading wellness and cosmetic facility is seeking a highly motivated **Client Service and Marketing Executive** to enhance client engagement, support marketing efforts, and manage front-desk operations. This role combines exceptional client care, marketing strategy implementation, and operational efficiency to create a seamless and welcoming experience for our clientele.
**Key Responsibilities**:
- **Call Handling & Reception Management**: Professionally handle incoming calls, inquiries, and client bookings. Manage front-desk operations to ensure a smooth and welcoming experience for all visitors.
- **Lead Conversion & Telesales**: Engage potential clients through effective communication to convert leads into appointments and long-term customers.
- **Marketing Support**: Assist in crafting engaging content, running marketing campaigns, and executing lead nurturing and retargeting strategies.
- **Customer Relationship Management**: Resolve client inquiries and complaints promptly to maintain satisfaction and trust.
- **Schedule Optimization**: Maximize appointment schedules for practitioners, ensuring high utilization and mínimal downtime.
- **Cross-Selling Services**: Identify and recommend complementary services to clients, enhancing their experience and driving additional revenue.
- **Strategic Input**: Provide actionable suggestions for improving marketing strategies, client retention, and overall operational efficiency.
- **Team Support**: Step into leadership responsibilities during team leader absences to maintain smooth operations and team motivation.
- **Client Experience**: Create a positive and supportive atmosphere that aligns with the facility’s focus on wellness and cosmetic care.
**Qualifications & Skills**:
- Prior experience in customer service, marketing, or reception roles.
- Exceptional communication and interpersonal skills, with the ability to handle inquiries and complaints professionally.
- Strong organizational and multitasking abilities, particularly in managing schedules and front-desk operations.
- Proficiency in bilingual communication (Arabic/English preferred) to cater to diverse clients.
- A passion for wellness, health, and cosmetic care, with a keen interest in staying updated on industry trends.
- Experience in lead nurturing, retargeting, and executing marketing campaigns.
- Positive attitude, proactive problem-solving skills, and a team-oriented mindset.
**What We Offer**:
- Competitive salary with performance-based bonuses.
- A vibrant and supportive work environment.
- Opportunities for professional development and career growth.
- The chance to work with a passionate team dedicated to delivering exceptional client experiences.
Pay: QAR4,500.00 - QAR6,000.00 per month
**Experience**:
- Customer Service in a clinic: 3 years (required)
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