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Premier Service Manager

1 month ago

Doha, Qatar HSBC Full time

-Job description

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The premier Proposition is a strategic priority for HSBC and the role of Premier Service Manager is a key supporting role in the achievement of the proposition objectives.

This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Wealth Relationship Manager’s (PWRM’s) client facing time. The role provides dedicated support to a team of Premier Wealth Relationship Managers (PWRM) in the overall achievement of their Wealth KPIs covering BAU activity management, client satisfaction, sales quality, acquisition, Recurring Income and Total Client Relationship growth of their portfolios.

**In this role, you will**:

- Provide high quality sales support to a team of PWRMs mainly focused on getting appointment for PWRMs and supporting PWRMs in servicing their clients.
- Reduce the time spent on process and administrative tasks by PWRM to increase PWRM’s capacity.
- Support PWRMs to manage client contact and service, including, in the absence of PWRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact.
- Provide sales support to PWRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement.
Requirements

**To be successful in the role, you should meet the following requirements**:

- Attain appropriate professional and regulatory qualifications as required by market.
- Attain any internal standards as required by country.
- Strong interpersonal and empathy skills with strong decision making and ability to deliver.
- Experience in Retail/Premier network preferred.
- Understanding of core products, Premier proposition, and familiar with retail and wealth product processes.
- Solid knowledge of appropriate branch operational procedures.
- KYC, CDD and AML awareness
- Knowledge of relevant regulatory governance in market