Telephone Operator

1 week ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 22177986

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

  • Telephone Operator

    7 months ago

    Doha, Qatar SPHC Full time

    **Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join...

  • Telephone Operator

    7 months ago

    Doha, Qatar RIXOS Full time

    **Company Description** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Telephone Operator

    9 months ago

    Doha, Qatar Plaza Inn Hotel Full time

    **RESPONSIBILITIES**: - Process all incoming and outgoing calls accurately and courteously. - Records and controls accurate wake-up calls. - Pages guests in cooperation with concerned departments. - Assists guests with international calls and direct queries. - Calls guests by name whenever possible. - Pages staff member when requested. - Abides by...

  • Telephone Operator

    9 months ago

    Doha, Qatar Plaza Inn Hotel Full time

    **RESPONSIBILITIES**: - Process all incoming and outgoing calls accurately and courteously. - Records and controls accurate wake-up calls. - Pages guests in cooperation with concerned departments. - Assists guests with international calls and direct queries. - Calls guests by name whenever possible. - Pages staff member when requested. - Abides by...

  • Telephone Operator

    7 months ago

    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Telephone Operator

    4 months ago

    Doha, Qatar AccorHotel Full time

    **Company Description** The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city. **What is in it for you?** - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...

  • Telephone Operator

    7 months ago

    Doha, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting...

  • Ays Agent

    2 weeks ago

    Doha, Qatar MK re consulting & services Full time

    **Key Responsibilities**: - Answer and direct all incoming calls courteously. - Handle guest inquiries and service requests efficiently. - Coordinate with other departments to ensure quick resolution of issues. - Maintain detailed call logs and reports. - Provide information about hotel services and amenities. **Requirements**: - Previous experience in a...

  • Whatever/whenever Agent

    1 week ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22122920 **Job Category** Rooms & Guest Services Operations **Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...

  • At Your Service Agent

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23212681 **Job Category** Rooms & Guest Services Operations **Location** Element City Center Doha, Zone 61, Bulmasan Street, Doha, 0, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or concerns....

  • Telephone Operator

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **หมายเลขงาน** 23139296 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar ดูบนแผนที่ **ตารางการทำงาน**...

  • Telephone Operator

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 24097651 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o...

  • Telephone Operator

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **رقم الوظيفة** 23038983 **التصنيفات** Rooms & Guest Services Operations **الموقع** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...

  • Telephone Operator

    23 hours ago

    Doha, Qatar Marriott International, Inc Full time

    **İş Numarası** 22164219 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği sunan bir işverendir....

  • Telephone Operator

    1 week ago

    Doha, Qatar Marriott International, Inc Full time

    **Nº do Cargo** 22122920 **Categoria de emprego** Rooms & Guest Services Operations **Local** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos...

  • Butler Service Desk Agent/telephone Operator

    2 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24007371 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...

  • Telephone Operator

    1 week ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 22177986 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con todas las políticas y los...

  • Telephone Operator

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 23038983 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con...

  • Telephone Operator

    23 hours ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 22164219 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con todas las políticas y los...

  • Telephone Operator

    1 week ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 22122920 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con todas las políticas y los...