At Your Service Agent

6 days ago


Doha, Qatar Marriott International, Inc Full time

**Job Number** 21147881

**Job Category** Rooms & Guest Services Operations

**Location** Al Messila a Luxury Collection Resort & Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.


  • Guest Service Agent

    2 hours ago


    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Service Agent

    2 hours ago


    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    7 days ago


    Doha, Qatar Candidzone Full time

    IMMEDIATE HIRING - GUEST SERVICE AGENT - Female - Arabic Nationality - 2+ years of experience in Hotel - 8 hours plus 1-hour breaktime - OT will be paid - Work Location - Doha - QID with NOC is preferred - Acknowledged resignation letter is preferred - Immediate joining is a must - 2500QAR plus FAT and service charge fixed 150QAR a month For interested and...


  • Doha, Qatar Vistas Global Full time

    **We are looking for a Customer Service Agent preferably with background in the medical field.** Professional who is Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the...


  • Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Doha, Qatar MATRIX INCORPORTATED CONTRACTING CO. W.L.L Full time

    Good English communication skills with Arabic speakers add-value - Previous experience in world class customer service environment preferable - Highly motivated to deliver a world class service - Allocation will be on our Metro station - Shift basis work based on business requirements and Shift pattern 6/2 - 10 hours duty on feet at the metro station, as it...


  • Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23208219 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications...

  • Guest Service Agent

    4 days ago


    Doha, Qatar Accor HQ Full time

    **Guest Service Agent** Being a Rixos Gulf hotel employee means embodying and conveying the brand mindset through the values of commitment, adaptability, and creativity. **What’s in it for you?** - Employee benefit card offering discounted rates at Accor worldwide - Learning programs through our Academies - Opportunity to develop your talent and grow...


  • Doha, Qatar IHG Full time

    **About us** Join our extraordinary world!** **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Experience/Service Agent with luxury and lifestyle...

  • Reservation Agent

    4 days ago


    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Reservation Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...


  • Doha, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...


  • Doha, Qatar Economic Group Full time

    Full Job Description We are looking for Senior Real Estate Agent 2-3 years experience Leasing. Responsibilities for Senior Real Estate Agent - Advise clients throughout the negotiation process to help them get maximum value for their home - Study your local real estate community and be knowledgeable on current home sales - Advertise your realtor services to...


  • Doha, Qatar Diet Delights Full time

    We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...

  • Reservations Agent

    2 hours ago


    Doha, Qatar Accor HQ Full time

    **Reservations Agent** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies -...

  • Reservations Agent

    2 days ago


    Doha, Qatar Accor HQ Full time

    **Reservations Agent **You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect on their extraordinary experience when they arrive! **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies -...

  • Call Centre Agent

    5 days ago


    Doha, Qatar Real Estate Full time

    We are Looking For Skilled Female to act as call centre agent, with good experience in sales and customer services Great opportunity to grow your career in sales - available in Qatar. - Fluent in English. - Excellent communication skills. - Experience in call centre and customer service.

  • Sales Agent

    15 hours ago


    Doha, Qatar Gloria Real Estate Full time

    Job Posting: Friendly Real Estate Assistant **Position**: Real Estate Assistant **Location**:Doha Qatar **Company**: Gloria Real Estate **About Us**: At Gloria Real Estate, we pride ourselves on providing exceptional service and building lasting relationships with our clients. We’re looking for a friendly and personable Real Estate Assistant to join our...


  • Doha, Qatar Economic Group Full time

    We are currently looking for **Call Center agent-Arabic Speaker** who is having experience in Maintenence to join our Call Center team in Economic Group. **As a Call Center agent you will**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...


  • Doha, Qatar B Holding Full time

    Hiring for Customer Service Agent for the shopping mall. Female Available in Qatar, with Valid QID and Transferable visa (with NOC), ready to join immediately Experience in customer service, reception, front desk min 3 years 6 working days (shifts: morning, evening) / 1 day off (floating) **Job Types**: Full-time, Permanent Ability to...


  • Doha, Qatar Dieture Full time

    **Role Overview**: As a Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company image. **Key...