Coordinator - Service Delivery

2 weeks ago


Qatar Milaha Full time

**Description**

**Key Roles & Responsibilities**
- Handle all operational tasks of ocean freight shipments
- Coordinate the customs clearance with the customs clearance brokers and the pick up/delivery of cargo with the land transpor teams and spot service risks and come up with immediate solutions
- Responsible for avoiding unneccesary costs like port storage and line demurrage and should negotiate with line agents/transporter for better rates if possible.
- Ensure customers are provided excellent service along the shipment cycle with quick responses to inquiries and providing problem resolutions internally as well as externally.
- Billing of services and closing files in the TMS, incl. vendor invoices as per agreed operational KPIs.
- Follow specified systems, processes and procedures, implemented in the workplace, to ensure compliance with legal, regulatory, and other requirements/standards.
- Work safely at all times, protecting the health and safety of everyone in the workplace

**Qualifications**

**Education & Professional Qualification**:
Diploma in relevant field.

**Professional Experience**:
2-3 years working experience in a freight forwarding (air and ocean) operations role preferred.

**Geographic Experience**:
Experience in Qatar or Middle East/GCC preferred.

**Computer Skills**:
Microsoft office and TMS

**Language Skills**:
Fluent communication ( oral & writing ) in English and oral knowledge in Arabic preferred

**Market/Industry/Functional Knowledge**:
2-3 years

**Job**: Business Support

**Organization**: Freight-Forwarding

**Job Posting**: Feb 11, 2024 **Unposting Date**: Mar 12, 2024



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