Service Account Manager

3 weeks ago


Doha, Qatar Siemens Full time

Service Account Manager - Qatar/Doha

Role & Responsibilities:

- Reporting to the VP of Energy & Service, be a primary customer interface responsible for the development of business, and management of corporate customer relationships, with specific enterprise accounts and contracted customers for Building Automation, Fire, Life Safety, and Security service solutions and service contracts, tailored to meet our customers’ requirements.
- Overdrive Sales & Revenue quota forecast with 90% accuracy and provide input to support revenue, margin plans and economic/financial value-added goals.
- Oversee the operational aspects of the service department, ensuring efficient service delivery and customer satisfaction.
- Coordinate with the operations team to allocate resources, and optimize service workflows.
- Monitor key performance indicators (KPIs) and implement improvement measures to enhance operational efficiency.
- Collaborate with cross-functional teams to resolve operational-related issues and ensure timely resolution.
- Knowledge of the customer’s business objectives, drivers & organization with an insight on how to align the values which Siemens RSS Service brings to the customer, to drive real business outcomes.
- Work in an open, collaborative, team environment in support of our ownership and customer centric culture, actively engage in senior-level enterprise selling to large / key accounts. Works closely with all the internal and external key stakeholders, to ensure 100% customer satisfaction.
- Identify market opportunities and develop strategies to maximize impact to SI (Siemens Smart Infrastructure). Lead the development of long-range sales planning and growth strategies for retention of account base and development of new accounts.
- Promote new initiatives and cross-selling expansion of existing relationships across divisions and/or market segment, especially in Digital Software Service Contracts, Cyber Security & Energy Services.
- Be the key sponsor for critical contractors, Owners, and SI accounts as a trusted advisor to the clients, establishes a defensible barrier to competitors, maximizes the business potential and acts as the primary account interface for all solutions and services.
- Ensure all proposals and estimates are reviewed by the business for accuracy, company standards, and professional quality to meet company and customer objectives.
- Maintain ongoing contacts with large/key accounts to validate or modify our solution offerings to evolve with our customers’ business objectives.
- Maintains industry contacts and actively participates in functions in industry associations in accordance with company policy.

Qualifications And Skills:

- Minimum of 10+ years of Account Management experience in the following areas: automation, fire, life safety, security, building technologies in Qatar (preferred) or GCC.
- Strong knowledge of services and ROI-related offerings with ability to develop and implement a local sales strategy to achieve growth objectives.
- Four-year engineering degree from an accredited institution.
- Excellent verbal, written, organizational and negotiation skills in English.
- Customer engagement at C- levels; building long-term strategic and executive relationships.
- Preferred technical proficiency in IT, building technologies, demand side energy management and other related components.
- Demonstrable understanding of how to position and sell digital cloud-based data-driven service programs/contracts, condition-based predictive analytics and diagnostics, to existing and new customers.
- Cross and consultative selling experience with collaborating across both client and own organization.

What else do you need to know?

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.



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