Standards & Procedures Specialist

2 weeks ago

Doha, Qatar Qatar Airways Full time

As a Standards and Procedures Specialist under Cabin Services, you will develop and maintain Cabin Crew reference materials and effectively communicate changes in policies, standards and procedures to all Cabin Crew.

You will develop, write, distribute and continuously update all service manuals, reference guides, product and services notices, reminders, leaders' alerts and other communication across all communication channels. Additionally, you will evaluate customer and crew reports / feedback, and data obtained from partner departments and external sources to identify areas of improvement to the current product and service.

Other key responsibilities will include:

- Participate in ongoing digital communication forums between Cabin Crew and management to respond to current product and service initiatives
- Maintain the accuracy of content for products and services on iPrism / MS Teams / Aerodocs or any other corporate platforms used by Cabin Crew
- Undertake and complete the required audits and present findings for improvement
- Participate in Marketing and Social Media shoots / campaigns in liaison with Product & Service Managers
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About you**:

- Relevant Bachelor's Degree or equivalent with a minimum of 4-years job-experience or high school with a minimum of 5-years of job-experience.
- Cabin Crew experience in a supervisory position.
- Strong track record in designing, producing and delivering impactful communication activity.
- Strong computer skills (Microsoft Office products).
- Ability to present work quickly and accurately, under pressure to meet deadlines.
- Willing to work occasionally long hours to meet the needs of the business.
- Demonstrate creative flair and innovative thinking.
- Good knowledge and experience of QR product and services.
- Strong analytical and problem-solving skills.

**About Qatar Airways Group**

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 7 times - 2011, 2012, 2015, 2017, 2019, 2021 and 2022.

In 2023, Qatar Airways was awarded ‘World’s Best Business Class’ for the 10th time, the ‘World’s Best Business Class Seat’, ‘World’s Best Business Class Lounge’, ‘World’s Best Business Class Lounge Dining’ and ‘Best Airline in the Middle East’.

Hamad International Airport, our Doha hub, named Skytrax’s ‘World’s Best Airport’ in 2021 and 2022. In 2023, Hamad International Airport has been ranked 2nd best airport in the world and received the ‘Best Airport in the Middle East’ accolade for the 9th consecutive time, in addition to ‘World’s Best Airport Shopping’.

**How to apply

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