Cargo Procedures Officer

4 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027

We are pleased to announce this incredibly exciting opportunity to be part of
**Qatar Airways**

**Cargo Operations team** as a
**Cargo Procedures Officer **in our office in
**Doha.**

Join the
**#MovedByPeople** family and leave a mark as part of
**Cargo Operations Team**.

In this role you will be responsible for establishing, providing & implementing Company Standards and procedures in the Cargo Manual to all stations / service providers and provide guide lines / assistance related to Cargo Sales & Services. Procure and manage cargo stationery items at Gulf Warehousing Company (GWC) for network distribution and control.

Other responsibilities include:

- Provide essential support for Global Key Account management and development, and build and maintain Global Key Account relationships.
- For stations to carry out their day-to-day functions to comply with safety, security, quality and policies, procedures and controls across the operation coordinate with various stakeholders and Subject Matter Experts (SME) to update the Cargo Manuals in Corporate Document Management System (CDMS). Update CDMS when approved by Qatar Airways management representatives and maintain the supporting documents and approvals.
- Compile, edit Cargo Manuals in CDMS for implementation and compliance of operational standards, procedures and regulations as required by Qatar Airways or the State it operates to/from.
- Issue operational/regulation change notifications to outstations with necessary document backup and where applicable update CROAMIS (Qatar Airways Cargo System) embargoes.
- Ensure uninterrupted guidance is provided related to service issues as and when required.
- Design IATA and Qatar Airways checklists/forms, labels and other related items as per Qatar Airways SME or IATA regulation requirement.
- Assist in preparatory work to meet the requirements internal or external audits.
- Ensure necessary documents, cargo manuals and stationery are dispatched to new stations prior to start up.
- Update station contact directory for Qatar Airways, Ground Handling Agent (GHA) and General Sales Agent (GSA) network wide.
- Manage, procure other external regulatory manuals (i.e. IATA or other agencies) for Qatar Airways cargo and maintain the records of its distribution and payment. Include these in the yearly budget preparation.
- Ensure cargo stationery stock is readily available at all times at the QR storage facility for network distribution.
- For new or replenishment of cargo stationery and other regulatory manuals, coordinate with Finance and Procurement for rate negotiations, Quotation, cost comparison, technical specifications, CMC approval. Also regularly follow-up with suppliers for delivery of the product, where applicable update eSourcing/Oracle/Qonnect accordingly.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About you**
- Bachelor’s degree
- A minimum of 4 years of relevant experience.
- Good knowledge of general and special cargo handling, Safety Management System (SMS), cargo warehouse, ramp and IATA rules and regulations.
- Has the knowledge for freighter aircraft handling.
- Should have cargo operational and compliance experience
- Must have the ability to communicate technica

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