Restaurant Supervisor

1 week ago


Doha, Qatar HRVTCE@valence-group.net Full time

**Key Responsibilities**
- **Guest Experience Management**:

- Greet and interact with guests in a polite, friendly, and professional manner, ensuring a memorable dining experience.
- Handle guest complaints or concerns with tact, ensuring prompt resolution.
- Monitor guest satisfaction throughout the meal, ensuring quality service.
- Ensure the restaurant ambiance aligns with the fine dining atmosphere (lighting, music, decor, etc.).

**Team Leadership and Staff Coordination**
- Supervise, train, and guide front-of-house staff, including servers, bartenders, hosts, and bussers.
- Assign and manage daily tasks for the team, ensuring coverage and efficiency.
- Conduct regular team briefings before shifts to communicate special menus, VIP guests, and daily targets.
- Maintain team motivation and high morale through positive reinforcement and support.

**Operational Management**
- Ensure restaurant cleanliness and organization standards are maintained at all times.
- Monitor food and beverage delivery to ensure timely and accurate service.
- Oversee inventory management for front-of-house supplies (menus, cutlery, glassware, etc.).
- Ensure adherence to safety, health, and hygiene regulations.
- Coordinate with the reservation system and manage seating arrangements to maximize restaurant capacity and flow.
- Maintain a smooth and efficient seating process, especially during peak hours.
- Prepare for VIP guests, ensuring personalized service.
- Assist in managing cash handling procedures, including billing and processing payments.
- Help with the management of labor costs, ensuring efficiency without compromising service quality.
- Assist with monthly inventory and stock management to reduce waste and ensure proper stock levels.
- Ensure that all transactions are accurate and that receipts are processed according to restaurant policy.
- Regularly train staff on service techniques, restaurant standards, and menu knowledge.
- Promote career development by encouraging participation in training programs or certifications.
- Foster a culture of continuous improvement by providing constructive feedback.
- Ensure that the restaurant complies with all local, state, and federal regulations, including alcohol service laws, health codes, and labor laws.
- Maintain accurate records of guest complaints, staff performance, and inventory logs.
- Report daily operations and performance to the Restaurant Manager.

Pay: Up to QAR4,000.00 per month

**Language**:

- English (preferred)

Application Deadline: 30/12/2024


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