Service Center Advisor
4 months ago
Job Summary:
The main responsibility of this position is to perform as principal contact between the Branch and customer for the repair and maintenance service on vehicle while providing high customer satisfaction in order to increase customer retention, parts and service sales. As part of the marketing group, the SA is also expected to perform service merchandising or be able to sell extra services to increase workshop sales. The Service center supervisor is supervised by the branch supervisor.
Duties and Responsibilities:
Ensure speedy maintenance and repair through clear identification of customers needs and accurate Job card preparation.
1. Utilize the service appointment system to maximize the facility and manpower capacity.
2. Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers, floor mats etc...
3. Provide clear cost estimates and keep customers informed of work progress.
4. Ensure all customer data in the Job Card is accurate base on what is int the system and updated.
5. Monitor the work progress and keep customers informed of changes to cost and or completion times.
6. Actively promote the services and benefits of the dealer's parts and services to all customers.
7. Aims to help achieve the target in customer satisfaction, fix it right, units service and revenue set by the management.
8. Actively participates in all the programs and activities initiate by the management pertaining to the improvement of the overall branch operation.
9. Take all necessary actions to resolve customer complaints in the shortest possible time.
10. Ensure all customer vehicles are clean and ready according to the promised completion time.
11. Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges.
12. Do other duties that may be assigned from time to time.
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