Service Center Manager

2 days ago


Doha, Qatar Midis Group Full time

As a Service Center Manager you will be accountable for managing the daily activities of the center, overseeing the allocated repair jobs and ensuring a world-class service while optimizing workflows and enhancing the customer experience. Also, focus on expanding service locations and bringing on business to increase volumes and targets.

**Responsibilities**

**Technical and Operations**
- Oversee the daily operations of assigned center(s) while managing and monitoring workflows and ensuring repair volume targets are achieved;
- Optimize the center activities working on improvements and identifying enhancements in customer satisfaction and service operations;
- Connect with Apple retailers and resellers to bring in business and increase repair volumes;
- Expand the service locations in the country and handle legal documentation accordingly;
- Develop plans to increase session availability, reduce customer wait times and meet customer demand;
- Ensure all services and repairs align with established policies and procedures as per Apple guidelines;
- Address customer service issues and complaints and ensure a prompt feedback and follow up;
- Lead new initiatives related to the services and repairs, train and provide feedback on performance;
- Guarantee a full floor coverage at all times while planning the team schedules and handling new vacancies;
- Stay abreast on current promotions, store initiatives, policies and procedures and assist with new openings while maintaining Apple standards at all times;
- Manage the workflow of units for service based on the team’s knowledge and skills;
- Manage apple spare parts, assess inventory levels and optimize balances while liaising directly with Apple (if located in UAE) or ABMCare UAE (if located in other regions);
- Deal and follow up with Apple on returns and other repair related issues and report to management accordingly;
- Monitor KPIs and other service excellence metrics including but not limited to RepTAT, SUR, SDR, NTF, repair ageing and KBB ageing;
- Evaluate performance and metrics, raise recommendations and take necessary actions targeting service excellence and customer satisfaction;
- Submit periodic reports to management;
- Perform bank deposits of daily cash sales and other related transactions and follow up as and when needed;
- Handle the service center petty cash and expenses;
- Liaise with the finance team on reconciliations, daily sales report and other related activities;

**Talent Development**
- Lead and coach the team cultivating empowerment and ownership;
- Develop capabilities and secure a solid succession plan;
- Conduct regular performance reviews, identify training needs and oversee development plans.

**Qualifications**
- Develop capabilities and secure a solid succession plan;
- At least 7 years of relevant experience

**Skills**:

- Leadership Skills
- Management Skills

**Job Details**:

- Job Location- Doha, Qatar- Company Industry- Other Business Support Services- Company Type- Employer (Private Sector)- Job Role- Support Services- Career Level- Management- Years of Experience- Min: 7 Max: 17- Residence Location- Qatar- Degree- Bachelor's degree



  • Doha, Qatar Elite Medical Center Full time

    Male Call Center/Customer Service Provider for a VIP Medical Center in Doha Must have experience in a call center Must have excellent customer service skills Must be proactive with sales and customer service MUST speak Arabic and English Preferred Arabic Nationality What's app ONLY 30771895 NO CALLS **Job Types**: Full-time, Permanent,...


  • Doha, Qatar Play Center Full time

    We are seeking an experienced Educational Play Center Supervisor to run our playground business. In this role, you will be responsible for overseeing all supervisory functions including training staff, purchasing materials, planning the weekly schedule, and responding to customer queries. To ensure success as an Educational Play Center Supervisor, you...

  • Service Center

    1 week ago


    Doha, Qatar The Best HOLDINGS Full time

    Tires sales manager and service center manager Required for tires and service center company in Qatar: With experience only in big companies Marketing, planning, costing, management, tenders, survey, sales, brands, export import,... Driving license and Arabic language (speaking) is a must **Job Types**: Full-time, Permanent


  • Doha, Qatar Medical Center Qatar Full time

    Leading medical center in Qatar is expanding operations and is looking for an Operations Manager with Medical Center experience in Qatar. **Salary**: From QAR7,000.00 per month Application Question(s): - Are you in Qatar?

  • Center Manager

    2 days ago


    Doha, Qatar IAID Full time

    **Minimum of 5-7 Years Experience** **Bachelor's Degree** - IAID W.L.L., established in 2001, has grown to be the biggest Performing Arts Academy in Qatar promoting passion, pride and positivity._ - A novel and first of its kind institute in the region to offer training in the field of Performing and Visual Arts, IAID has over 1,200 students representing...

  • Call Center Manager

    7 months ago


    Doha, Qatar Ajwan Group Full time

    **Previous Experience as a Manager is Mandatory.** **Job description** - **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. -...


  • Doha, Qatar Al Sanabel Medical Center Full time

    Our medical center is seeking a skilled receptionist to join our team. If you have effective communication skills and the ability to handle patients and visitors with professionalism and kindness, we invite you to apply. Job Responsibilities: - Greet patients and visitors and direct them to the appropriate departments. - Answer phone calls and provide...

  • Center Manager Female

    7 months ago


    Doha, Qatar VLCC international UAE Slimming and Beauty Full time

    **Center Management** v To ensure day to day operations of center are planned well in advance v To manage the daily roster of the team keeping the customer appointments in mind v To ensure that the rotation book is maintained keeping the staff rotation policy in mind v To ensure that the annual leave planning for the team is done in the beginning of the...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: As Technology Services Lead Engineer - Data Center, you will help us achieve the following: - Datacenter activities include walk-through of the computer centers, coordination of computer room work by vendors, support system administrators, backup/recovery, and maintain tape library, call lists, and contacts. - Ability to rack and stack...


  • Doha, Qatar Qatar Airways Full time

    **About the role**: Key accountabilities include: - Ensure that all calls are responded efficiently in a timely manner. - Ensure accurate classification and assignment of incidents and service requests so that the service recovery / fulfilment time is minimized. - Review Incident tickets, Service Requests queues and ensure that tickets pending in queues are...


  • Doha, Qatar Economic Group Full time

    We are currently looking for **Call Center agent-Arabic Speaker** who is having experience in Maintenence to join our Call Center team in Economic Group. **As a Call Center agent you will**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...


  • Doha, Qatar relive medical center Full time

    Medical Receptionist main job responsibilities are to welcome patients, clients, and visitors by their gracious greetings, answering incoming calls, directing calls to appropriate staff & offices, checking & follow-ups all patients for clinic appointments including scanning IDs & Insurance cards, entering all information into the system, entering referrals...


  • Doha, Qatar Excellence Training Center Full time

    Sales Executive - Service Industry Experience Company: Excellence Training Center Location: Doha, Qatar About Us: Excellence Training Center is a leading provider of professional training and development programs. Committed to empowering individuals and organizations, we specialize in delivering high-quality courses that drive personal growth and business...


  • Doha, Qatar Soul Medical Center Full time

    Requirements: - University Graduate - with reception experience in clinics or medical center - pleasing personality - flexible with shifting - transferable or family visa - with experience in taking videos and picture for social media Duties and Responsibilities: - welcoming patient - managing appointments **Education**: - Bachelor's...

  • Call Center Manager

    2 days ago


    Doha, Qatar ECCO Gulf Full time

    We are looking for Call Center Managers with following requirements: - Must have at least 1 year of experience handling projects. - Must have at least 1 year of experience working as a Call Center Manager. - Must be able to communicate in fluent English and Arabic. - Must have valid Qatar ID. - Must be able to join immediately. **Experience**: - Project...


  • Doha, Qatar Soul Medical Center Full time

    Requirements: - University Graduate - with reception experience in clinics or medical center - pleasing personality - flexible with shifting - transferable or family visa - with experience in taking videos and picture for social media Duties and Responsibilities: - welcoming patient - managing appointments Application Question(s): - What is your...


  • Doha, Qatar Parkview pet Center Full time

    The Customer Engagement and Marketing Manager at Parkview Pet Center plays a pivotal role in elevating the brand and fostering community ties. This individual will be responsible for:Strategic Marketing Leadership: Developing and implementing a marketing strategy aligned with the center's values to drive growth and establish a strong market presence. Client...


  • Doha, Qatar Carnegie Mellon University Full time

    Opening in 2004, Carnegie Mellon University in Qatar is part of a reciprocal effort with the Qatar Foundation to bring excellent American educational undergraduate programs to the Middle East. The foundation of CMU Qatar’s success is the extraordinary faculty and staff who work here. By bringing together a diverse group of people, we have benefited from...


  • Doha, Qatar Falcon Express Qatar Full time

    CURRENTLY IN QATAR - ABLE TO START IMMEDIATELY - WITH PREVIOUS CALL CENTER AND OR CUSTOMER SERVICE EXPERIENCE (ATLEAST 1 YEAR) - ABLE TO SPEAK ARABIC & ENGLISH - MUST HAVE THE ABILITY TO COMMUNICATE CLEARLY & ABLE TO EMPATHIZE WITH THE CUSTOMER. **Salary**: From QAR4,000.00 per month **Experience**: - Call Center: 2 years (preferred) **Language**: -...


  • Doha, Qatar Shater Abbas Restaurants Full time

    We are looking for enthusiastic and professional individuals to join our call center team. As a **Customer Service Representative**, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring that all customer inquiries, concerns, and issues are addressed efficiently. **Key Responsibilities**: -...